Forum Discussion
Articulate 360 Will Not Open
Hello,
I have been having an issue with Articulate 360. It happens quite often also. I will list out my actions and that should explain the issues.
1. Attempt to open Storyline360, I am met with Articulate360 is out of date.
2. I open my latest download of articulate.exe, I am met with I have the latest version. Then try to open the articulate360 app, but it NEVER opens. (Nothing Happens)
3. I click the hyperlink from number 1, and am brought to my signed in dashboard of Articulate360. (NO DOWNLOADS)
So I am now left unable to open any Articulate360 app. Now I do the following:
1. Uninstall the Articulate360 app.
2. Locate my latest download of the .exe (Which if the one I have is out dated I have to find and download the latest app on the website. Isn't easy to locate BTW)
3. Reinstall the app.
This can't be the only solution. Why can't my Articulate360 app just update like normal like every other app?
8 Replies
Hi, Ken.
Thank you for reaching out and sharing the screenshots!
Since this is not the expected behavior, I want to connect you to our support engineers. I opened a case on your behalf, and you should hear from our team soon via e-mail.
I have the same problem
Hello Alla,
I appreciate you letting us know that you're experiencing the same issue.
There is an additional update to the desktop app:
Articulate 360 Desktop App Version History
We have not heard back from Ken yet, so I'm happy to share some information to get you started with the troubleshooting.
How to Solve an Error Installing, Updating, or Uninstalling Articulate 360 Apps
If you'd prefer to work with our support team, you can contact them directly.
I am working on it from the email sent. I have had to do a few testing things unrelated on our LMS which is a big thing for us at the moment, so I had to sideline this for a bit. I should get to the list of things to do today though.
The problem is happening again. It wants to update, I select the prompt or hyperlink, but articulate will not open in order to update. Now I have to uninstall and reinstall again. How do I get the articulate app to open when this happens?
I'm sorry to hear this, Ken.
I've shared your latest update in your support case so that you can continue working directly with Shiela.
I'm also experiencing this same issue. I opened a case number just now.
Hi Molli,
I'm sorry for the trouble opening Storyline 360. Great idea to open a case as well! I see you've connected with my teammate, Amlan, who suggested repair procedures, but unfortunately, the issue persists.
If you're already working on your local drive, try running these steps to fix possible installation issues. We'll escalate your support case to our Customer Support Engineers as needed, so we'll continue the conversation there if the steps above don't work.
