Hi Farah,
\n
Thanks for reaching out!
\n
I'd like to ask a few questions to clarify the behavior:
\n
\n- Is your user encountering any specific error messages or prompts when they try to download Articulate 360 from the website? If yes, please share a screenshot here.
\n- Are they currently assigned to a seat, or have access to an active Articulate 360 subscription?
\n- Is the download being blocked by the network in any way?
\n
\n
Your user can manually install Articulate 360 by downloading the installers here, but I recommend asking them to open a case with our support team here in case they are running into any error messages so we can address the behavior.
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