Forum Discussion
Articulate Review issue - file isn't there anymore
Hi guys
is anyone experiencing issue with access to published modules on Review?
Some of our modules were uploaded to Review weeks ago and suddenly they've stopped working. My colleagues and our customers keep getting this message:
The funny thing is I'm the person who uploaded all the projects and I'm able to see every module working on Review (with sharing option enabled).
How is it possible the link is working fine for me but not for the others? Can anyone shed a light please.
29 Replies
We are experience the same problem.
I am signed in and can see my projects, but not ones from my peers ( and vice versa)
I am also experiencing this issue. I've asked them to clear their cache and change browsers but they are still receiving the same error. Please advise!
Same issue. I as the author can see it - all others can't. Has been very slow uploading to review, so we are assuming the server has crashed somehow!
We are experiencing the same issue - is this an Articulate problem? Tried re-uploading the file. Colleagues could see it for a short time but then it disappears again. Any help today would be appreciated as client is currently reviewing.
Hi everyone! We're having a look now, and we'll keep this discussion updated with what we find. Thanks for bringing this behavior to our attention!
Same issue here. And I just tried publishing another SL file to Review and it's not working.
Hi, folks. Thanks again for letting us know about what you're seeing in Review, and really sorry for any troubles!
Have no fear as our team is on it! To help us quickly nail down the culprit, could you share a troublesome Review link with us and confirm what browser(s) you're using? Need to send the URL privately–no sweat, here's where. We'll be standing by!
Sent a couple of Review links privately.
This is affecting us with an important customer. We need a resolution ASAP. It is happening with new and old links - just had it happen with one published 21 days ago that has never failed before.
We're experiencing the same issue. We published from SL360 and it appears only the projects that have a password enabled in Review have the issue, based on some minor testing we've done. We've had the problem in Chrome, Edge, and IE browsers, and from multiple projects published by different users, so it doesn't seem like a browser dependent issue.
We've also had problems with the way SL360 has been publishing to Review, so maybe that's connected to the problem. Sometimes it creates its own new project instead of updating the selected existing project, and sometimes the button to view the published project (the blue button in the successful publishing dialog box) opens a different project than the one it says it published to. It's very strange and frustrating.
We are also experiencing this issue with password-enabled projects in the latest version of both Chrome and Firefox on Windows and Mac.
