Forum Discussion
Articulate Review issue - file isn't there anymore
Hi guys
is anyone experiencing issue with access to published modules on Review?
Some of our modules were uploaded to Review weeks ago and suddenly they've stopped working. My colleagues and our customers keep getting this message:
The funny thing is I'm the person who uploaded all the projects and I'm able to see every module working on Review (with sharing option enabled).
How is it possible the link is working fine for me but not for the others? Can anyone shed a light please.
29 Replies
Really appreciate you sharing your URLs with us, Ramona and Julia–and for all the information everyone here provided! 🌟
We can replicate the behavior on content that is password protected, and our team is working on a fix as we speak. As soon it's straightened out, we’ll let everyone in this discussion know and also post a follow-up status update here! Be in touch shortly, and thanks again for bringing this oddity to our attention!
Hi everyone! Great news - we've released the fix. You should now be able to view your password-protected content without a hitch. You may need to refresh the page.
Thanks for sounding the alarm - and let us know if you need anything else!
Thank you for the quick fix!
Thank you!
Thanks for a quick investigation!
This post may be 7 months old but I just got this too. Any new thoughts
This file isn't here anymore
https://360.articulate.com/review/content/cad04abd-6e4e-4ccf-aab6-1da02368012e/review
Hi Robert,
I can see using that link that it no longer opens to a course, so I'd like to have our Support Team take a look at your account. I'll open a case for you so they'll be in touch soon!
I'm getting the same issue. Not on desktop...because it works fine. This is my project: Really awesome infographic
However, I'm getting it on mobile when I test it. See attached screenshot.
Hi, Jacob! Thanks for sharing that link. Here's what I see when I view the URL on iPhone 8 in Safari.
What type of mobile device are you using, and what mobile browser did you use for testing?
I was using an Iphone 8 Plus on Chrome.
Also, how come there is a play button?
Jacob Stone [OrangeBlueGoldGreen]
Contract Instructional Designer
Information Systems Group – Learning SolutionsHCA Healthcare
490 Metroplex Drive, Nashville, TN 37211
O 615.344.4586HCAhealthcare.com | Connect With Us
[HCA
Hey, Jacob! Thanks for those details. I re-tested your link in iPhone 8 Plus in Google Chrome, and I was still able to view the slide without any issues.
The Play button is expected behavior on a mobile device, as it allows you to open the content in fullscreen. The X button in the upper-left corner will allow you to exit fullscreen and return to Review 360.
By the way, replying via email includes your signature with contact information in the public forum. Feel free to edit your reply here!
Thanks! I'll try it again.
