Forum Discussion
Articulate Review not loading
Hello,
I am having an issue with Articulate Review not loading in my browser. It might load up for a few seconds, but will drop again. I've tried in Chrome, Edge and Firefox, and am getting the same result.
When I open the page, I get the dots loading, but nothing else.
I've cleared my browser cache and cookies, but it's still not working.
I checked my IT department, and they reset my network connection, so the page should load.
Sometimes, a message will appear saying that my computer is office, but it isn't.
Is reason why this is happening?
Thanks.
47 Replies
Were folks able to resolve this issue? I am experiencing the same - My Content will not load, three animated dots continuously. I also get the gray bar at the top going in and out stating "offline", when my workstation is clearly online.
Any assistance would be much appreciated. Thanks!I am still experiencing this too.
For whatever reason, I found that simply restarting my computer resolved the issue for now.
I am experiencing this as well...Review is not loading....even restarted and no luck.
I restarted also, no difference. Publishing not working either. Contacted my org IT, they cannot figure it out. I will need to put in a ticket with Articulate support.
Hello, everyone.
If you are having trouble with Review 360 (publishing or loading the site), please ask your IT department to make sure the following network endpoints are open:
Can you reach out to us through a support case if that doesn't solve the issue?
I have also been having this issue, fairly consistently, but as someone mentioned, random. It does load sometimes, sometimes it takes ages.
I have had this for at least the last year, tried different browsers. It just shows the loading dots. Its very frustrating. 🤨
I've just been experiencing this issue for the first time over the last week. Using Chrome, cache is cleared.
Hello Everyone!
As mentioned by my colleague, we first recommend making sure that your network is setup to allow connections to Articulate 360's endpoints. We are currently not seeing any connectivity issues with the Review 360 tool, so any loading issues might be isolated to certain organizations.
A quick test that you can do on your end is to test if only certain courses are not loading properly.
- If only a select number of courses do not load, then the issue becomes project specific
- If all courses are affected, then it is most likely network restrictions that are causing the loading issues.
In both cases, we suggest reaching out to our support team for the next steps of troubleshooting.
