Forum Discussion

Will_Findlay's avatar
Will_Findlay
Community Member
9 years ago

Articulate Review stuck saying "This item is still processing and will be shown here automatically when ready."

I have tried publishing three different Articulate Studio 360 projects since last night, and, after they successfully upload, they seem stuck at the "This item is still processing and will be shown ...
Review 360
Justin's avatar
Justin
Staff
9 years ago

Thanks for letting us know about this, Will.

Can you please send us a copy of your .story project file (or your Studio package) so that we can take a deeper look at the problem?  Please be sure to reference this Forum URL in your case.  Thanks!

  • Will_Findlay's avatar
    Will_Findlay
    Community Member
    9 years ago

    Thanks Justin. Case #00990231

    • Justin's avatar
      Justin
      Staff
      9 years ago

      Hey, Will.

      We were able to un-stick your upload.  It looks like it was an isolated case, and we're looking into ways to avoid this in the future.  Thanks again for letting us know!