Articulate Review stuck saying "This item is still processing and will be shown here automatically when ready."

Hi, Rekha,

I'm sorry to hear you're unable to publish to Review 360! We're currently investigating an outage that affects publishing from the desktop apps to Review 360. You can stay up to date on our progress and subscribe for updates on our status page:

Articulate Status

I'll also come back to update this discussion when a fix is in place!

Case number 03098600  submitted

I am also experiencing the same issue. I have been trying to publish a storyline interaction in Articulate 360 for the last 2 hours. 

Issue resolved

Hi, Rekha and Sindhu.

As promised, here's the update: Review 360 is now working normally, and we're monitoring carefully. 

Thank you, Sindhu, for confirming it's working for you!

Please let us know if you run into any issues. 

Thank you for resolving the issue.

hi, this is still happening for me - is there any update on what causes it and how to prevent it?

Hi, Rebecca.

Thank you for reaching out! 

Are you able to publish successfully from Storyline 360 to Review 360 but getting an error when attempting to view the Review 360 link?

Is this happening with every project you try to publish or only a specific one?

Can you send a link to one of those projects to our support team through a case, so we can investigate what's happening?

hi! yes, its saying its ready to view but when I click the link i see the still processing message. its not every course, but once it happens to a specific course, it keeps happening to it. I have sent the link to the support team

Thank you, Rebecca!

We received your case, and we'll be in touch soon via e-mail.