Forum Discussion
Articulate Review stuck saying "This item is still processing and will be shown here automatically when ready."
Hi, I have tried publishing a Storyline simulation file....AReview displays the following message:
"This item is still processing and will be shown here automatically when ready."
Its the first ...
Problem I have is there is one of the reviews for this .story file that is still processing, 4 days and counting. Looks like the processing is glitched.
It is a very large that I have so far managed to get down to 250Meg. I've reencoded with several different apps. Believe it or not the original edit I had was 7 Gig.. lol. At the moment between storyline and VLC player (Yes VLC can convert videos to!). I'll double check with handbrake. Every meg counts!
Hello Daniel,
Thanks for the additional information. I'd recommend opening a case with our support team here and sharing the affected Review 360 link so we can take a look at why it still hasn't completed processing. Even with a video file that's relatively large, it still shouldn't take Review 360 four days to process the published output so there might be something that got stuck in the publishing process. Additionally, here's a reference video on how to use Handbrake that you can check out to help when resizing your videos.
