Forum Discussion
Articulate Review: "Your computer seems to be offline."
Hello! A colleague of mine is attempting to review a course built with Storyline. Unfortunately, when she adds comments, she keeps getting messages stating "Your computer seems to be offline. We'll ...
Hi Robbie,
Thanks for letting us know about this! I understand you are getting a message that you are offline when viewing Review 360 links. I'd be happy to work with you to figure out what's going on! I have a few follow-up questions regarding the situation so I can understand what you are experiencing a little better.
- Can you ask your network administrator to open port 443 and add the Articulate domains to your organization's allowlist for your Articulate 360 apps to work properly?
- Are you connected to a VPN? If so, disconnect and see if you are able to access the links after.
- Could you also test on a different browser? If it works on a different browser, the issue might be with a browser extension or plug-in.
I hope this helps out and I look forward to your response!
Hi John, thanks for your reply!
I have worked from home on my home network for over two years, and the issue has come and gone sporadically. I should note that I observed the issue even when I used to go into the office on a different computer and network. It often works flawlessly, occasionally is a nuisance, and in this latest case last week, it prevented me from being able to leave comments altogether. I am not on a VPN, and while I've never heard of port 443, I will learn what it is and make sure Articulate is added to my home network's allowlist. You mention the Articulate 360 apps here, but to clarify, Rise is what occasionally gives me this issue - the apps seem to work fine.
I work primarily in Edge, but whenever a refresh doesn't resolve an issue, I try Chrome and Firefox. Every time it happens, it happens equally across all three. When it still isn't resolved, I do a system restart. Is there a different browser I should try?
Because of the unpredictability of the issue, it's tough to replicate and troubleshoot.
