Articulate Rise 360 - is the system down right now? cannot access our courses

• Eric Santos - is there an ETA / Update to provide us all?

Cannot access RISE as of 3/7/2024

Hi! We also have the same issue. 504 gateway time-out error. Is there any update on a resolution? Thanks.

I'm having the same issue as everyone else here and have tried the recommended solutions to no avail. Any ETA on when this will be resolved? 

@Eric Santos are we able to get an update as to when this issue will be fixed? 

Hi everyone,

I’m so sorry for the trouble! Rise 360 and other Articulate products have experienced some technical issues recently, and our team has identified the issue. 

We’re pushing out a fix and will be monitoring it. We’ll continue to share updates on our status page, articulatestatus.com, and you can subscribe there to stay informed! Once we’re back up and running fully, we’ll also share an update within E-Learning Heroes as well.

Hi Deedre,

Apologies for the trouble loading Rise 360. Our engineering team is aware of the issue and is currently looking for a fix. We'll update this post once everything is running smoothly again.

In the meantime, you may monitor our progress here. Thanks for your patience!

I was able to log in using a different browser. Sorry for uploading this discussion since I saw many others asking the same question. All set now.

No worries, Deedre. Rise 360 is loading normally again, and you can now publish courses without issues. Our engineering team is closely monitoring the situation to make sure everything is running smoothly.

Please test this out and let us know if the issue recurs. Thank you!

I am getting a 504 gateway timeout error today