Forum Discussion
Articulate Rise Not Loading
Hello! Articulate Rise has been struggling to load for me all day. When it did load, I'd be in a course for a minute or two before I got the 'Your session has timed out' screen. Now it's stuck on course loading indefinitely, it seems.
I've checked my Internet speed and it's great, no problems with any other cloud-based software or websites, and no problems reported on Articulates Status page.
Can anyone help?
31 Replies
Hi Everyone!
So sorry to hear you've run into this snag with Rise 360 content not loading! We are currently tracking a partial outage that has been affecting some Rise 360 users.
In the meantime, as a workaround, please try clearing the cache from your browser. We suggest clearing the cache from the last hour first, or the last twenty-four hours if the issue still persists.
Thank you for your patience while we look into this issue!
My Rise 360 is also not loading... Just populating a white screen with no content.
The Rise 360 dashboard is loading normally, and you should be able to access your Rise 360 content again. We'll continue to monitor the situation carefully. Thanks for your patience!
Hi there,
For the past 2 hours, my Rise 360 content is stuck in the "content is loading" view. I restarted my laptop, cleared my browsing history (from the beginning), cleared cache, tried in Chrome incognito mode, and still the same.
No issues with internet connection.
Any other solutions?
Thanks!
Hi, I'm having the same issue, the page is trying to load but the browser is blank.
Hi Jimata,
It looks like you opened a support case, and my colleague, Fannie May, is working on your issue. If you're still having trouble loading your Rise course, please feel free to reply to her so she can troubleshoot further. You're in good hands!
Hi Nigel,
I'm sorry to hear you were having trouble loading your Rise content. I just wanted to check in and see if you're still getting the same issue. If so, please open a support case here. Our customer support engineers will be in touch to help you resolve this.
We've had similar issues. Some Rise packages would load, others wouldn't. How we solved it was the following:
- Open the course.
- Go to the "Reports" setting.
- Select the users having issues.
- Scroll to the bottom and select "Delete Selected Attempts".
Hope it helps.
Hi there!
I am wondering if anyone else is having issues loading Rise course this morning. Initially, I get the message 'resuming your session' but then I get an error message. I tried clearing the cache but the issue has not been resolved.
Hello everbody.
I am experiencing the same problems. It would be great, if you could help.
Hi! Me too. I have problems trying to open the Rise Dashboard. Sometimes it opens, but I'm not able to open any courses.
Hi everyone,
I’m so sorry for the trouble! Rise 360 and other Articulate products have experienced some technical issues recently, and our team has identified the issue.
We’re pushing out a fix and will be monitoring it. We’ll continue to share updates on our status page, articulatestatus.com, and you can subscribe there to stay informed! Once we’re back up and running fully, we’ll also share an update within E-Learning Heroes as well.
Hello everyone,
We appreciate your patience as we work on a resolution. Articulate web pages, including Rise 360, are now working normally.
If you encounter any issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be more than happy to assist you!
