The Asset naming conventions in the SCORM content folder are too long, causing an error in Success Factors LMS. Why does RISE produce such long asset names and how can this be fixed without having to rename every file?

Hi Jesse! Rise 360 gives media files a unique identifier in the name, which is required for locating the file at runtime. However, some of those file names look uncharacteristically long. Do your original file names contain characters outside of the English alphabet, numbers, or dashes (-)? For example, do they contain accented characters or other symbols? These could cause longer file names.

Alyssa, Could you clarify your response? We're having a similar problem with 3 of our customers. We do not include any non-English characters or symbols in our original files. Once we've checked that, and the files names are still too long, what can we do? Several customers are asking us for a string that's less than 75 characters, and it looks like the file name you're assigning is already 70 characters. What have others done?

Hi, Joe. Could we have a closer look at your output? You can share it with us privately here, and we'll delete it when we're done troubleshooting. In my output, I'm seeing around 16 characters being added to .jpg and .mp4 files, for example. I want to make sure we understand what type of assets of yours are getting encoded with additional characters, and if we have an issue we can reproduce and fix!

Here you go. Attached. Warm regards, Joe DiDonato | 805.823.3552 Chief Of Staff | Baker Communications, Inc. BCI celebrates 40 years of customer success in 2019! World-class performance never happens by accident www.BCICorp.com Congratulations to our 2017, 2018 and 2019 Learning! 100 Award Winners… Read the story of these inspiring results… then let’s get started on your next breakthrough!

Here’s an example: scormcontent\assets\dPforYlbExfJ7Uwp

Asset Naming Conventions Too Long | Articulate

JoseTansengco
Staff
2 years ago
Hello Kirsten and Jeremy,

Sorry to hear about your experience with file names in Rise 360. We're working on improving this part of Rise 360!

If you are experiencing issues with your courses because of the length of the files included in the published output, don't hesitate to open a case with our support team here so we can take a look at how to address the behavior.
BalintKoller-62
Community Member
12 months ago
Hello Articulate Folks,

This is an issue that has come up with our team as well (one of my colleagues already opened a case). Is there any new shareable knowledge or resolution or official recommended workaround for this 'long file name preventing SCORM upload' issue from Articulate?
- KirstenMartinda
  Community Member
  12 months ago
  I have had this issue and it’s always been a video file with a long name. I’ve shortened the original video title, replaced the offending video with the (same video new title) and uploaded. I’ve done it enough times that I now pay attention to the length of the title before I upload the first time.
  
  Kirsten Martindale
  770-710-6264
BalintKoller-62
Community Member
12 months ago
Hello Kirsten, thank you for your quick and helpful response. For now at least, we're introducing the same workaround in our team, until such time that length (especially that of the auto-generated string in the name) won't matter anymore... I guess like every habit, paying attention to this is learnable. Cheers, Balint
NickStriegel-be
Community Member
12 months ago
Following... having this same issue on our courses.
BalintKoller-62
Community Member
12 months ago
Sorry to hear that Nick and good idea to follow this thread. I'm sure Articulate is aware of this and we'll hear from them in due course. For now, though, we're stuck with having to give assets really short names. It's actually a bit tricky because they get so short as to be insufficiently descriptive of their content. Oh well.
- JamesMcCarter-d
  Community Member
  11 months ago
  What's due course, because this issue was brought up 4 years ago
JenniferBell901
Community Member
11 months ago
Following because we are experiencing the same thing and the LMS we use SUMTotal is running into issues with it. Any resolution proposed yet? Any work-around? Is anyone else using SUMTotal?
BalintKoller-62
Community Member
11 months ago
Hi Jennifer - people with this same issue keep popping up and it's a number of different LMSs it seems. We are using the workaround of keeping our original asset file names super-short (e.g. 10 characters max), to allow for the auto-generated string to be added and for the entire file name to stay below 100 characters. It seems to be working but it does limit us in differentiating our assets internally properly. So we hope we can ditch this workaround some day.
JenniferBell901
Community Member
11 months ago
Curious to know if anyone has noticed if there are differences in the auto-generated string of characters with the various publication types, SCORM 1.2, 2004, AICC, xAPI?
RuthanneBrodeur
Community Member
10 months ago
So glad I was pointed to this thread! Knowing ahead of time that asset names need to be short (I see the recommendation of less than 10 characters) is extremely helpful. Looks like I'll be renaming a lot of files and uploading them again.