Forum Discussion
Storyline 360 couldn't recover assets
Strange issue. Everything was working smoothly until today 15.10.24 I turned on a project I am working on, and two slides are not loading. The images used in them do not want to load. Same with the audio files. On three projects I have exactly the same slide, so I decided to copy from other projects, but after pasting the same errors pop up. When I try to copy the faulty slide from the faulty project to the correct project, then it looks normal. What should I do?
Hello JustynaPuchalsk,
I'm sorry you ran into this problem with your project file.
Based on the screenshots, you encountered possible file or data corruption in your project file. This article lists possible causes of file corruption as well as how other authors reduce their risks of running into this issue. Working locally is one of the most common ways to reduce the chances of encountering file corruption.
There might be a way to recover some of the assets in your course. Would you be willing to share a copy of your project file here or privately by opening a support case so we can check for you? We'll delete it when we're done!
