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Recovering deleted blocks
Curious if there's a way to recover deleted block from Rise. Somehow several blocks disappeared from one of my courses and I'm hoping to recover them. Is there a version history that I ca access to track these down? Thanks!
Hello everyone, 🎉
I'm happy to let you know we released a new update for Rise 360! This update adds the following feature:
- Save and restore your work with a click via an easy-to-access version list that captures manual saves and export events.
There's nothing to install for web apps. New features and fixes are immediately available. Let me know if you have any questions about this update.
Hi there, Allen. Once the "undo" option disappears, your deletes are final. However, it sounds like some of your content just went missing.
Can you open a case with our support team here? Share your course URL, the lessons where the content went missing (if you can remember), and the last time you worked on them. We'll see if we can help restore your content.
I can't be the only one wondering why we can't have at least a handful of undo's that don't disappear after a few seconds? Is there a thread that explains this and possible talks about an upgrade to that feature in the future?
I second this. Definitely need a version history. I lost an entire lesson.
Hey folks. I can definitely understand the frustration--it's not only time-consuming but also costly to rework projects when blocks or lessons are accidentally lost. We've seen other requests for a "version history" feature, and I'm going to bring it up to our product team again. If this get's added to Rise in the future, I'll surely let you know.
If you lost work without actually clicking the delete button, there may be something deeper going on here. If that happens to you, reach out to our team, and we'll see what we can do to help restore your content.
Any update on this?
Hi Kristen,
Thanks for chiming in! Now that you're subscribed to this discussion, you'll be among the first to hear the news if we release a Rise "version history" feature in the future. And to keep up with all of the other exciting things we're adding to Rise, click here!
I just had something similar happen to me. :-( I was working in a process block and wanted to delete one of the steps. I clicked the trashcan on that step and the whole thing disappeared.
We just had this with a team member, from the sounds of it, it was similar to Sandy's situation with process blocks.
There should be the option to confirm deletion, at least this covers any accidental clicks.
Version history or multiple un-deletes would also alleviate this.
Sandy - sorry to hear this happened to you!
Moj - Thanks for sharing your experience with us, and letting us know this is a feature you'd also like to see. We appreciate you took the time to leave us this feedback!
OMG put this in already. Just accidently deleted hour of work because of a mis-click.
Hi Josh,
I'm sorry to hear you lost so much work, that's always super frustrating. I just thought I'd point out that when you delete a block, an undo button appears in the bottom left-hand corner of your screen (see screenshot). So if you accidentally delete another block, be on the lookout for that!
Let me know if there's anything else I can do to help. :)
Oh thanks for point that out. How long does the undo button remain visible?
Personally I feel 5-6 seconds is not long enough. Would love the option to confirm deletion as Moj pointed out.
I agree, 5-6 secs is not long enough. I hadn't even realized that I had
deleted the block for at least 30 secs.Thanks for your feedback! Our team has a feature request logged for this capability and I'll make sure your voices get added to the discussion.
A block of content just disappeared and I had definitely not deleted it and there was no edit button either.... What can be done?
Hi Rebecca,
I'm sorry, that sounds very frustrating. Unfortunately, once a block has been deleted the only way to recover it is by clicking on the Undo button which appears for a few seconds after the block has been deleted. After that time, there's no way to get it back. However, it sounds like some of your content just went missing.
Can you open a case with our support team here? Share your course URL, the lessons where the content went missing (if you can remember), and the last time you worked on them. We'll see if we can help restore your content.
In the meantime, if there's anything else I can do to help, please let me know!
