Forum Discussion
Audio cuts out when using Edge and Chrome - Storyline 360
Hello,
When viewing my published Storyline 360 course from our LMS, one of the audio files stop playing about 2/3 the way through. This was occurring with Edge and Chrome, but it played as expected in Fire Fox, but unfortunately my organization cannot use Fire Fox. I ran all of the recent updates for Storyline, republished, and it fixed the issue for the audio file, but then the same issue occurred on a different audio file (stop playing 2/3 way through). When I republish it seems to correct the audio glitch, but then the issue pops up elsewhere - a vicious cycle. Please help!
Hello cassandra!
We're happy to help figure out why the audio is stopping! It would be best for our team to look at your course to see where the glitch might be. If you're comfortable sharing your project publicly, then you can attach it to this discussion. You can submit a support case to share it privately with us.
I'm eager to see what the fix is!
Hi Lauren,
Thanks for the reply! I will submit a ticket because I'd like to share privately.
Much appreciated.
Cassandra
Thanks, Cassandra.
I can see that Lianne is already taking a look, so you should be hearing from them soon.
Yep! Thank you all for looking into this so quickly!
Yep! Thank you all for looking into this so quickly!
Hi!
I am experiencing the same issue. The audio works fine in IE but cuts off on random slides in Chrome and Edge. Republishing the course fixes the issue on those slides but it pops up on other slides randomly. Any fix for it?
Hello Lauren,
I tested the course in SCORM cloud in IE, Chrome and Edge browsers. The course worked as expected in IE however, I experienced the audio chopping off issue in Chrome and Edge. All three browsers are up to date.
I also noted that the CC button disappeared when I relaunched the course in SCORM Cloud. It reappeared when I went to the previous slide and then clicked the Next button to come back to the slide from where I resumed the course. This issue is consistent throughout all three browsers.I appreciate you sharing these details from your testing, Linah! We'll want to take a look at your course to see if this should be logged as a bug and reported to our team of Engineers. Can you upload the .story file privately to us in a support case?
Hi Lauren,
Sorry for the late response. I have uploaded the .story file privately in a support case.
Hi, Linah.
Thank you for opening a support case! You should hear from our team soon via e-mail!
