Forum Discussion
Audio Cutting Off
I am having a very frustrating audio issue in Storyline 2. I will have a presentation with audio narration (.wav files) on each slide. When I preview or publish the presentation, at least one audio file will cut off in the middle of the slide. If I go into the timeline of that slide, double-click the audio and then click "Save and Close" it fixes that slide. When I preview the presentation again, another slide might be having the same issue...this process will repeat itself over and over again.
I am working with files that are located on my Desktop.
I will really appreciate any help with this issue!!
23 Replies
Hi Tamara!
As far as audio mp3 is a supported format to import into Storyline 2. If you are having difficulty, you could certainly match the recommendations above in case it were a format/codec error.
If you are continuing to have difficulty, I invite you to share with our support engineers here.
Thank you, Leslie! Am I getting you right that for the next project it might be worth saving the file in the WAV format rather than MP3?
HI Tamara,
It's worth a try - just based on not knowing what codecs or other elements are a part of your current MP3. Also we'd be happy to take a look at it privately by sharing it with our Support Engineers using the link that Leslie mentioned above.
Just curious, does anyone have an example .story of this issue they could share?
Based on learning recently from another unrelated support case (#00880724) that when you save the audio in the SL2 editor, it re-encodes the file into your selected publish output settings, this might support the possibility that this "cutting out" issue is related to an unsupported audio type or resolution since "save and close" is fixing it.
Joseph,
Thanks for jumping in. Sorry, I can not provide the file for the understandable reasons but I wanted to clarify - are you saying that opening and resaving the audio on SL might help clearing the bug? I did all of the editing outside of the SL so never opened the editor. On the contrary, when I was narrating the file inside the SL - I never encountered this issue. If that is the case - this advice is golden! Thank you!
Hi Tamara,
The opening and saving audio trick seems to be something that worked for the original poster - I haven't had an opportunity to reproduce this issue myself just yet, but I think it'd be worth a shot!
Do you know what the audio file type and resolution is for the ones you are editing outside of SL and importing?
Thank you Joseph and Ashley! I have resolved all issues by now untill our next revision so I can't really check if SL audio editor would work. I checked the preferences for the audio MP3s I am using: 44100 hz sample rate and 32 bit float sample format. Any other information might be helpful? Our next project will be out soon.
Off the bat I'm willing to bet that the issue is the 32 bit wav. This is somewhat unusual even in professional audio production scenarios (outside of the DAW, which usually mixes interally at 32-bit, but you export lower). I'm not sure if SL2 could even handle 24 bit. I'd recommend having that re-exported as 44.1kHz | 16-bit, bet that would solve this.
What Joseph said. :)
But glad to hear you got everything resolved right now - and feel free to keep us posted if you run into it again!
Ok, sounds like a plan! thank you so much, Joseph!!!
I use the embedded text-to-speech voices and am having the very end of the audio cut off. Right now, it's only on the first slide. I added 1 sec of silence and it's still cutting off the last 3.5 seconds of audio. What should I do?
Hi, Sara.
I'm happy to help!
Would you be able to share your file either publicly here or privately through a support case so we can take a closer look at what's going on and help you troubleshoot?
