Audio Cutting Off

Very interesting. Thank you, Matthew! Just to clarify, this has helped your audio from cutting off randomly in the middle of the slide, not just clipping off the very end?

Hi Elisia!

Looks like Matthew has popped in to assist you here and I agree that we would want to be sure that you are utilizing the correct audio format. 

There is an Add Attachment button when you reply and you are welcome to share the .story file for someone to take a look at.

Leslie/Matthew,

I am using the .wav files with the specifications suggested above. I have shared my Story file with Articulate Support a few times and when someone else opens the file, it works fine. Next time the issue occurs, I will post a screencast. 

Thanks for the update Elisia and for mentioning that you have been working with support. You are welcome to share a screencast with support as well so that they can further assist.

Hello

I am having the exact same problem, I am using .mp3 audio files 48kbps and I made sure that the audio bitrate is also 48kbps in the publish settings, But the problem is still there.

Any help would be much appreciated.

Hi Rashid! 

I invite you to take a look at this information:

Although Articulate Storyline and Articulate Studio '13 support a wide range of audio file formats (AAC, AIF, AIFF, M4A, MP3, OGG, WAV, WMA), not all codecs and bitrates are supported. If you encounter either of the issues described above, we recommend converting your audio files to 16 bit 44 KHZ PCM WAV for best results.

• Here’s a video tutorial on how to configure Soundbooth and Audacity to convert to 16 bit 44 KHZ PCM WAV.
• And here’s a video tutorial on how to convert audio files to 16 bit 44 KHZ PCM WAV in iTunes.

It looks like we were unable to re-create the users issue in this thread. 

Does this happen with any project or just one? Have you tried to import the audio into a new course to see if you have the same behavior?

Hello, the problem has persisted actually. I work with a team of three and i am the only one facing this issue although we all use the same audio files, publishing setting, and articulate version. I have uninstalled and reinstalled articulate and the problem has not been resolved. Please help as I am facing this with every course i publish.

Hi Rashid! I had to read back up on the issue here. With all of your troubleshooting and mention of it working for your colleagues, it may be best to work with our support team directly here. 

Very annoying bug. Another solution that helped me was:

1. Find this audio file in the published version. Check it - in my case it was corrupted when transferred from the folder where I store originals.

2. Rename the original audio file with the exact publishing name of the corrupted file 

3. Replace the corrupted file in the published folder with the clean one.

4. Reupload the whole published folder to the LMS.

At least no new corrupted slides in this case as there was no new publishing process.

Thanks for popping in to share Tamara.

Hi,

If my files are in mp3 format - shall I convert them to WAV and make sure the frequiency is correct? Or any mp3 files recommendations. This bug makes me working for hours on fixing the problem as I have to relisten courses from the beginning every time I modify anything. Thank you! 

Hi Tamara!

As far as audio mp3 is a supported format to import into Storyline 2. If you are having difficulty, you could certainly match the recommendations above in case it were a format/codec error.

If you are continuing to have difficulty, I invite you to share with our support engineers here.

Just curious, does anyone have an example .story of this issue they could share?

Based on learning recently from another unrelated support case (#00880724) that when you save the audio in the SL2 editor, it re-encodes the file into your selected publish output settings, this might support the possibility that this "cutting out" issue is related to an unsupported audio type or resolution since "save and close" is fixing it.

Thank you, Leslie! Am I getting you right that for the next project it might be worth saving the file in the WAV format rather than MP3?

Joseph,

Thanks for jumping in. Sorry, I can not provide the file for the understandable reasons but I wanted to clarify - are you saying that opening and resaving the audio on SL might help clearing the bug? I did all of the editing outside of the SL so never opened the editor. On the contrary, when I was narrating the file inside the SL - I never encountered this issue. If that is the case - this advice is golden! Thank you! 

Hi Tamara,

The opening and saving audio trick seems to be something that worked for the original poster - I haven't had an opportunity to reproduce this issue myself just yet, but I think it'd be worth a shot!

Do you know what the audio file type and resolution is for the ones you are editing outside of SL and importing?

HI Tamara,

It's worth a try - just based on not knowing what codecs or other elements are a part of your current MP3. Also we'd be happy to take a look at it privately by sharing it with our Support Engineers using the link that Leslie mentioned above. 

Thank you Joseph and Ashley! I have resolved all issues by now untill our next revision so I can't really check if SL audio editor would work. I checked the preferences for the audio MP3s I am using: 44100 hz sample rate and 32 bit float sample format. Any other information might be helpful? Our next project will be out soon. 

Off the bat I'm willing to bet that the issue is the 32 bit wav. This is somewhat unusual even in professional audio production scenarios (outside of the DAW, which usually mixes interally at 32-bit, but you export lower). I'm not sure if SL2 could even handle 24 bit. I'd recommend having that re-exported as 44.1kHz | 16-bit, bet that would solve this.

What Joseph said. :) 

But glad to hear you got everything resolved right now - and feel free to keep us posted if you run into it again!

Ok, sounds like a plan! thank you so much, Joseph!!!

I use the embedded text-to-speech voices and am having the very end of the audio cut off. Right now, it's only on the first slide. I added 1 sec of silence and it's still cutting off the last 3.5 seconds of audio. What should I do?

Hi, Sara.

I'm happy to help!

Would you be able to share your file either publicly here or privately through a support case so we can take a closer look at what's going on and help you troubleshoot?