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AnneriekedeG883's avatar
AnneriekedeG883
Community Member
2 years ago

Audio e-learning verify

At the moment I'm working on a online awareness training,  this course has audial assistance.
The moment I'm using the "Multimedia - audio" function the software refuses to upload my audio file. It greets me with the following sentence: "Please verify the file type is an audio and try again." (screenshot at the attachment section) 

How do I verify my audio fragments?

 

Audio type:  MPEG-4 Audio

 

Sincerely,

Rise 360
  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    2 years ago

    rename the .mp4 file to .m4a and try "Multimedia - audio - upload" again

    this also works with mp4 videos, then the audio track of the video is imported into rise

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    2 years ago

    Hi there, Annerieke,

    MPEG-4 is not actually an audio file. It is related to the .mp4 video file, but it is used to describe the type of encoding.

    The audio block will only accept an audio file type, like .mp3 or .wav files.

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