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AmyAshby
Community Member
3 years ago

Audio file does not play

I'm looking for a workaround, for this situation.  I have a "dummy/blank" slide (to avoid the large play button) and then it goes to the real slide, but it won't play the audio unless the user clicks, how can I trigger the audio to play automatically? It plays fine when you preview, but not when it's published.

 

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I'm looking for a workaround, for this situation.  I have a \"dummy/blank\" slide (to avoid the large play button) and then it goes to the real slide, but it won't play the audio unless the user clicks, how can I trigger the audio to play automatically? It plays fine when you preview, but not when it's published.

\n

 

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I'm looking for a workaround, for this situation.  I have a \"dummy/blank\" slide (to avoid the large play button) and then it goes to the real slide, but it won't play the audio unless the user clicks, how can I trigger the audio to play automatically? It plays fine when you preview, but not when it's published.

\n

 

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I have an MP3 audio file. Before I insert it into an interactive Timeline block, it plays and has sound. After I upload it into the block, it plays but has no sound.

\n

Does anyone know why?

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Hi LaVonBowman​, 

\n

Thanks for reaching out! I tested this on my end and was unable to replicate this behavior in a Timeline Block. 

\n\n

 

\n\n

 

\n\n

 

\n

It would be helpful to take a closer look at your MP3 file and a screen recording of this behavior. You can share in this thread or privately in a support case. 

\n

Looking forward to hearing from you! 

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hi,
current browsers block audio and video with audio for good reason - but the exact behavior is different on Chrome/Firefox and Safari.

Firefox - (un)blocked list
https://support.mozilla.org/en-US/kb/block-autoplay

\n

Chrome (MS Edge) - user interaction with the page:
https://developer.chrome.com/blog/autoplay/

\n

Mac Safari - \"automatic inference engine\":
https://webkit.org/blog/7734/auto-play-policy-changes-for-macos/

\n

iOS - user interaction with the audio element

\n

there is no simple way to avoid play button - but the play button could of course be programmed more intelligently and only show up when it is really needed (-> javascript promise) 

\n

how about a feature request?

\n

Jürgen

\n

 

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