Forum Discussion

Community Member

25 days ago

Audio issue-audio increasing around :16-:20 second when exported from SL as MP4

I am having the same exact issue I noticed someone reported 11 months ago. For five videos created in Storyline then exported to mp4 and then brought into Rise. The audio sounds fine in SL but wh...

AngeliqueHB

Community Member

23 days ago

Great! I submitted yesterday so hopefully you will be able to see it! Thanks again!

KellyAuner

Staff

20 days ago

Hi, AngeliqueHB!

I don't see a support case in our system that's linked to your email. Did you receive a reply? If it could be under a different name, please let me know!

AngeliqueHB
Community Member
19 days ago
Hi Kelly! I am not sure why it says Kathryn (my bosses) name? The email should have come from angelique.hallbovee@lhh.com. Thank you so much for checking in on the issue I am having!
- LucianaPiazza
  Staff
  18 days ago
  Hello Angelique AngeliqueHB,
  
  Did your boss happen to set up your account for you?
  
  Here’s how to change your username in E-Learning Heroes:
  
  1. Sign in to E-Learning Heroes: https://community.articulate.com
  
  2. Click your avatar in the upper-right corner and choose My Settings from the menu that appears.
  
  3. When your settings load, click Edit next to your username.
  
  4. Enter your new username and click Save.
  
  Usernames must be at least two characters long and no more than 15. You can use unicode letters (including accented and non-Western characters), numbers, dashes, and underscores. Spaces aren't allowed.
  
  I don't see a current case associated with your email. No worries! I've created a case on your behalf and have just sent you an email. Please let me know if you did not receive it!
  - AngeliqueHB
    Community Member
    18 days ago
    Great I uploaded the files again. Thank you so much for your help!

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issue-audio increasing around :16-:20 second when exported from SL as MP4","id":"message:1222446","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:625449"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1222446"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1222446"},"body@stripHtml({\"truncateLength\":200})":" I am having the same exact issue I noticed someone reported 11 months ago. For five videos created in Storyline then exported to mp4 and then brought into Rise. The audio sounds fine in SL but wh...","body@stringLength":"356","rawBody":"

I am having the same exact issue I noticed someone reported 11 months ago. For five videos created in Storyline then exported to mp4 and then brought into Rise. The audio sounds fine in SL but when exported the audio always increases around the :16-:20 second mark? Did Articulate find a fix for this issue? Thank you!

","kudosSumWeight":0,"postTime":"2025-04-02T09:13:08.981-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Articulate 360","text":"Articulate 360","time":"2023-02-28T09:24:11.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:rise 360","text":"rise 360","time":"2022-08-18T05:21:50.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1222446_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":47},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:1222446":{"__typename":"Conversation","id":"conversation:1222446","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1222446"},"lastPostingActivityTime":"2025-04-10T04:50:28.233-07:00","lastPostTime":"2025-04-10T04:50:28.233-07:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:1222446":{"__typename":"ModerationData","id":"moderation_data:1222446","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1222446_1":{"__typename":"Revision","id":"revision:1222446_1","lastEditTime":"2025-04-02T09:13:08.981-07:00"},"ForumReplyMessage:message:1222984":{"__typename":"ForumReplyMessage","id":"message:1222984","conversation":{"__ref":"Conversation:conversation:1222446"},"author":{"__ref":"User:user:660707"},"revisionNum":1,"uid":1222984,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Audio issue-audio increasing around :16-:20 second when exported from SL as MP4","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1222984"},"parent":{"__ref":"ForumReplyMessage:message:1222797"},"body":"

Hi, AngeliqueHB!

I don't see a support case in our system that's linked to your email. Did you receive a reply? If it could be under a different name, please let me know!

","body@stringLength":"482","rawBody":"

Hi, !

I don't see a support case in our system that's linked to your email. Did you receive a reply? If it could be under a different name, please let me know!

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Great! I submitted yesterday so hopefully you will be able to see it! Thanks again!

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Great! I submitted yesterday so hopefully you will be able to see it! Thanks again!

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Hi Kelly! I am not sure why it says Kathryn (my bosses) name? The email should have come from angelique.hallbovee@lhh.com. Thank you so much for checking in on the issue I am having!

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Hello Angelique AngeliqueHB,

Did your boss happen to set up your account for you?

Here’s how to change your username in E-Learning Heroes:

1. Sign in to E-Learning Heroes: https://community.articulate.com

2. Click your avatar in the upper-right corner and choose My Settings from the menu that appears.

3. When your settings load, click Edit next to your username.

4. Enter your new username and click Save.

Usernames must be at least two characters long and no more than 15. You can use unicode letters (including accented and non-Western characters), numbers, dashes, and underscores. Spaces aren't allowed.

I don't see a current case associated with your email. No worries! I've created a case on your behalf and have just sent you an email. Please let me know if you did not receive it!

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Great I uploaded the files again. Thank you so much for your help!

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