Forum Discussion

AmandaWollert's avatar
AmandaWollert
Community Member
7 years ago

Audio Not Playing

Hello! I have tried recording in RISE as well as uploading audio files and neither will play. The arrow displays but it never moves and no sound is played. I just recorded a video in SnagIt and up...
rise 360
Crystal-Horn's avatar
Crystal-Horn
Staff
7 years ago

Hi there, Steve. Thanks for sharing the link. I was able to hear all of the audio clips using the latest version of Google Chrome on my MacBook. 

When you don't hear the audio, which browser are you using to launch the course? Does refreshing the page help at all?

I'll be happy to guide you toward some next steps!

SteveTasker's avatar
SteveTasker
Community Member
7 years ago

Thanks for the swift reply Crystal. I’ll request colleagues to try again tomorrow. We’re on Google Chrome. We’ll try refreshing, and also clearing the cache to see if that helps.
Will let you know if it doesn’t work…

Steve Tasker
Learning & Development Advisor
GBS Learning & Development
Britannia House
T | 0113 457 1964
Stephen.tasker0@asda.co.uk

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  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    7 years ago

    Sounds like a plan! Quick note - when you reply via email, it includes your email signature with contact information.  You can edit it out of the discussion here if you wish!