Audio Not Playing


I have tried recording in RISE as well as uploading audio files and neither will play. The arrow displays but it never moves and no sound is played. I just recorded a video in SnagIt and uploaded that and the audio does play which leads me to believe it's an issue with RISE. Anyone else dealing with an audio problem?

Here's the link to the course: 

5 Replies
Amanda Wollert

We figured it out. My company had not whitelisted all of the sites and it did not allow the recording to be uploaded. I would double check that all the sites are whitelisted. Originally we had whitelisted all of them and somehow that changed, but when they went back and did it, the recording worked easily. Good Luck!

Amanda Wollert
Trainer & Instructional Designer
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Allison LaMotte

Hi Elena,

Are you able to hear audio coming from other sources? If not, it may be an issue with your volume settings or speakers. If you can, I would try recording your audio with another program to see if that works, to make sure it's not a mic issue.

If it's still not working, I would have our Support Team take a look. You can submit a case here.

In the meantime, if there's anything else I can do to help, please let me know!