I have tried recording in RISE as well as uploading audio files and neither will play. The arrow displays but it never moves and no sound is played. I just recorded a video in SnagIt and uploaded that and the audio does play which leads me to believe it's an issue with RISE. Anyone else dealing with an audio problem?
We figured it out. My company had not whitelisted all of the sites and it did not allow the recording to be uploaded. I would double check that all the sites are whitelisted. Originally we had whitelisted all of them and somehow that changed, but when they went back and did it, the recording worked easily. Good Luck!
Amanda Wollert
Trainer & Instructional Designer
The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
This is my first Rise project and I'm having the same issue, cannot hear the audio when I upload the mp3 file, Storyline block, or a video published in Storyline.
Are there any Rise settings I may have overlooked?
Are you able to hear audio coming from other sources? If not, it may be an issue with your volume settings or speakers. If you can, I would try recording your audio with another program to see if that works, to make sure it's not a mic issue.
If it's still not working, I would have our Support Team take a look. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
similar issue to above. Course created in rise with various audio clips; plays fine for me but not when published for review. Some of the clips are ones I've recorded directly into a 'process' block, so clearly no rights issues.
The forum/web suggests uploading to a web server to ensure no compatibility issues, but all these comments refer to Storyline. In any event, I'm keen to avoid having to do this as a simple sharing of the link is a more desirable route.
Thanks for the swift reply Crystal. I’ll request colleagues to try again tomorrow. We’re on Google Chrome. We’ll try refreshing, and also clearing the cache to see if that helps.
Will let you know if it doesn’t work…
Steve Tasker
Learning & Development Advisor
GBS Learning & Development
Britannia House
T | 0113 457 1964
Stephen.tasker0@asda.co.uk
Sounds like a plan! Quick note - when you reply via email, it includes your email signature with contact information. You can edit it out of the discussion here if you wish!
I am having the same problem, where the audio is really delayed or generally just off when published to Rise/Review 360 - where can we adjust the audio mixer? Thanks very much!
Hi Emily, while it's possible to add audio to your Rise course, there isn't an audio mixing option available in Rise like in Storyline. Do you encounter the same issue problem if your course is published for LMS or Web output? You'll want to make sure that you're using a Rise-supported browser. Please check out this article for a list of the supported browsers. I hope this helps. Please let us know if the issue persists and we'll be happy to take a closer look!
I duplicated a course in Rise 360 but the audio files are not playing. It's playing in the original course, but not in the duplicated one. How do you solve this? Thank you!
Hi Shaira! So sorry to hear that your audio files are not playing in the duplicate course. Did you publish the duplicate course to Review, or to your LMS?
We are having this same issue. The course has audio but it is just text to speech - so no rights issues. The audio plays fine in Review but as soon as it is published the audio blocks don't function at all.
You mentioned the audio blocks don't function after publishing the Rise 360 course. Did you publish for Web or LMS? Did you host the output on a web server or a learning management system before testing the audio blocks?
If not, try hosting the content on the web or on a LMS, and let me know if that makes a difference!
16 Replies
We are having this problem as well. Every time we try to record in RISE it will not playback, but it looks like it is there.
We figured it out. My company had not whitelisted all of the sites and it did not allow the recording to be uploaded. I would double check that all the sites are whitelisted. Originally we had whitelisted all of them and somehow that changed, but when they went back and did it, the recording worked easily. Good Luck!
Amanda Wollert
Trainer & Instructional Designer
The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
Thanks for sharing the solution you found, Amanda W! Did that solution work for you as well, Amanda S?
This is my first Rise project and I'm having the same issue, cannot hear the audio when I upload the mp3 file, Storyline block, or a video published in Storyline.
Are there any Rise settings I may have overlooked?
Thanks!
Hi Elena,
Are you able to hear audio coming from other sources? If not, it may be an issue with your volume settings or speakers. If you can, I would try recording your audio with another program to see if that works, to make sure it's not a mic issue.
If it's still not working, I would have our Support Team take a look. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
Hi,
similar issue to above. Course created in rise with various audio clips; plays fine for me but not when published for review. Some of the clips are ones I've recorded directly into a 'process' block, so clearly no rights issues.
The forum/web suggests uploading to a web server to ensure no compatibility issues, but all these comments refer to Storyline. In any event, I'm keen to avoid having to do this as a simple sharing of the link is a more desirable route.
Link to course here:
https://rise.articulate.com/share/lS_iM8ba7JIwYauwCK0ohqbTmsISTXCA
Hi there, Steve. Thanks for sharing the link. I was able to hear all of the audio clips using the latest version of Google Chrome on my MacBook.
When you don't hear the audio, which browser are you using to launch the course? Does refreshing the page help at all?
I'll be happy to guide you toward some next steps!
Thanks for the swift reply Crystal. I’ll request colleagues to try again tomorrow. We’re on Google Chrome. We’ll try refreshing, and also clearing the cache to see if that helps.
Will let you know if it doesn’t work…
Steve Tasker
Learning & Development Advisor
GBS Learning & Development
Britannia House
T | 0113 457 1964
Stephen.tasker0@asda.co.uk
[cid:image001.png@01D4C2EC.1E6939F0] [cid:image004.png@01D3E1FA.AD3F8090]
Sounds like a plan! Quick note - when you reply via email, it includes your email signature with contact information. You can edit it out of the discussion here if you wish!
Hi All,
I resolved my problem- my audio mixer was off for Storyline. Not sure if this will help.
Hi there,
I am having the same problem, where the audio is really delayed or generally just off when published to Rise/Review 360 - where can we adjust the audio mixer? Thanks very much!
Hi Emily, while it's possible to add audio to your Rise course, there isn't an audio mixing option available in Rise like in Storyline. Do you encounter the same issue problem if your course is published for LMS or Web output? You'll want to make sure that you're using a Rise-supported browser. Please check out this article for a list of the supported browsers. I hope this helps. Please let us know if the issue persists and we'll be happy to take a closer look!
Hi,
I duplicated a course in Rise 360 but the audio files are not playing. It's playing in the original course, but not in the duplicated one. How do you solve this? Thank you!
We are having this same issue. The course has audio but it is just text to speech - so no rights issues. The audio plays fine in Review but as soon as it is published the audio blocks don't function at all.
Any idea why this would happen?
Hi there!
You mentioned the audio blocks don't function after publishing the Rise 360 course. Did you publish for Web or LMS? Did you host the output on a web server or a learning management system before testing the audio blocks?
If not, try hosting the content on the web or on a LMS, and let me know if that makes a difference!
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