Forum Discussion
Audio not recording or uploading
I've tried to record directly into Rise but using an external microphone. Every time I try to record audio - by pushing the start recording button - it works and I am able to "record" but then when I push pause or stop recording, it goes back to the original edit audio screen or comes up blank. As you can see the audio comes up as aN:aN as the time stamp.
I have tested the mic on a windows and mac computer, my company has whitelisted the website, we have tested on every browser, every USB plug... Rather than uploading external audio is there a fix to this that I am overlooking or missing?'
I tested it out again after restarting my computer and I was able to record but the audio started to skip. If I recorded 10 seconds, it would play over 1 minute of sound then play what I had recorded but be skipped in the audio. I closed out of the software and then it put me right back at square one when I tried it again and it gave me the blank screen.
Please help!
This is the link to the course. Please let me know if it works, or if we need to give you permissions: https://rise.articulate.com/author/iu-CZWqwXJKtmbRpj5bQiUqvknlPf8uE#/author/course
27 Replies
I am encountering the same issue, I use Chrome.
My audio that I upload shows aN:aN.
EDIT: working in an Incognito tab in Chrome.
Hello ST! I'm sorry that recording audio hasn't worked for you. I opened a priority support case so we can dig in. You'll see an email from us soon!
Getting the issue again, and even Incognito version of Chrome is not helping.
This is urgent work I need to do, and once again Articulate has let me down. I've spent all morning troubleshooting issues with Rise/Review. This isn't cheap software, whjy are there so many bugs????
I'll have to start investigating other software options. Articulate 360 has been a huge disappointment. Too mjuch time trying to fix tech issues.
I have now discovered that ALL the audio from ALL my Rise modules are not working now.
I´ve the same Problem, I´m using Chrome as well.
The problem is sporadic as IDEA wrote.
Sometimes it works and sometimes it doesn't. I get that weird time stamp that Jenny mentioned. It might be that Rise is trying to "connect" in that moment and it's not connecting/uploading the audio for some reason?
The mic and sound are working fine in my case as well. I use an external Rhode USB Mic and it seems like it's recording but just not uploading.
Also, it happens frequently enough to seem non-reliable.
Hello, Gerrit! To start, here are a couple of things you can try:
- Clear your browser cache in Chrome
- Try a different web browser
Please let us know if those steps resolve the issue for you!
Hi there, S T. I'm so sorry for the frustration you've had with Articulate tools lately. You're in the best of hands with Ronaziel. Please let us know if you have any questions about what she shared with you!
Has there been a fix for this issue? I have tried clearing cache- which worked for ONE recording- then straight back to the "an.an" error code. I have tried incognito, as well as signing out and back in to no effect. I have a large project due this week which requires large amounts of audio to be recorded and uploaded.
Hi Cody! I am sorry you are experiencing this issue. I would love to have one of our support engineers work closely with you on this. Please open a case here; we are ready to help!
Hi Cody! I am sorry you are experiencing this issue. I would love to have one of our support engineers work closely with you on this. Please open a case here; we are ready to help!
I fixed it by switching to Safari from Chrome.
I'm having this same problem in Chrome as well. I'm not on Mac so Safari is not an option
Hi John! So sorry to hear that you are encountering this issue in Chrome.
Let's try these troubleshooting tips:
- Make sure your Chrome browser is updated, log in and out of Rise, then try again
- Clear your cache, and then try recording. Does the issue still occur?
- Access Rise in Incognito mode (Press Ctrl + Shift + n), then try recording.
If you still encounter an error after trying the steps, please open a case with us here so that one of our technical support engineers can help you!
