Forum Discussion
Audio not working for HTML5 output in Chrome using Storyline 360
Hi all,
Very recently switched over to Storyline 360 and I am having issues with audio playback in Chrome. For some slides, audio does not play and I need to move the seekbar back to the start of ...
I heard back from Victor at support with the following (summarized) response:
I'm done reviewing your project and we were able to replicate the issue. This error happens when there are multiple media files (audio and video) on the same slide. Especially if the video file is muted (Slide 1.1). I've reported is a possible software bug.
From here, I’ll meet with my team to take a closer look so we can determine next steps. Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course, if that’s the case, I’ll let you know!
Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.
Meanwhile, I'm currently implementing possible workarounds to your project to alleviate this behavior. I'll be sending your the updated project file shortly.
********** UPDATE *********
Support has given me a partial solution by putting the audio on a separate layer and using a trigger to show the audio layer when the timeline starts. However, when I pause, the audio still plays so I'm seeing if there is a way it can sync pause with the base layer.
I posted updates on the following thread regarding SL2 too as someone was having the same issue here: https://community.articulate.com/discussions/articulate-storyline/audio-not-playing-on-some-sl2-slides?page=2#reply-491653 I don't want to clog up repeating my fix/workaround but I figure it may help people on both threads.
************* FURTHER UPDATE AND FIXED!!! *****************
Whilst I was waiting for Victor to get back to me on the above pausing the separate layer. I decided to work from his advice on my existing problem story:
This error happens when there are multiple media files (audio and video) on the same slide. Especially if the video file is muted (Slide 1.1)
I removed the audio from my stock video outside of SL2—I used VLC (https://www.guidingtech.com/52911/mute-audio-use-vlc-youtube-video/)—then re-imported that video in and hid the old problem video—with the sound muted—still kept the workaround of starting the video ~0.75s in. It works perfectly locally and uploaded to my server! Such a relief!!!!
I hope this can help other people!
