Audio Restarting in Course
A course is not playing correctly through our LMS, Taleo Learn, when opened in Chrome or Edge, but works correctly in Firefox. When the audio is paused or advanced, the audio restarts from the very beginning.
When the course was tested with SCORM Cloud before uploading to the LMS, it worked as it should in all three browsers.
The most recent version of Articulate Storyline was used to create the course. It was published with the classic player as our LMS will not support courses published with the modern player. Reverting to previous versions of Storyline did not resolve the issue either. Cache and cookies were cleared, and most recent updates for Edge and Chrome were downloaded.
We found another course that was created a few years back that has some slides where audio works correctly and some that does not. Audio on the slides that work correctly seem to have been created when the course was created. On the others, the audio seems to have been recorded and embedded at a later time.
Any suggestions on what is causing this issue and how to fix it?