Forum Discussion
Audio Restarting in Course
A course is not playing correctly through our LMS, Taleo Learn, when opened in Chrome or Edge, but works correctly in Firefox. When the audio is paused or advanced, the audio restarts from the very...
Hello Danita,
Thanks for reaching out!
Good call on testing your course in SCORM Cloud, this helped isolate that the issue only happens when your course is uploaded to your LMS. The next step is to figure out why your course doesn't work properly when uploaded to your LMS and accessed using Google Chrome or Microsoft Edge, and one way to do this is to enable your course's LMS debug logs.
With the LMS debug logs enabled, try to recreate the issue by going through your course until you reach the point where the audio restarts. You can then capture the logs and share this with your LMS support team so they can take a look to see if they spot any errors.
Feel free to open a case with our support team here if you have any additional questions or inquiries!
