Forum Discussion
Audio Restarting in Course
A course is not playing correctly through our LMS, Taleo Learn, when opened in Chrome or Edge, but works correctly in Firefox. When the audio is paused or advanced, the audio restarts from the very...
Hello, i am experiencing the same issue, including courses that were working previously but after some recent updates experience the same audio restart issue. FireFox works with no issue but Chromium browsers (Chrome and Edge) are not loading the correct JS needed by the player to operate correctly.
Hi Pete!
Sorry to hear you've also run into playback issues with the audio from your courses. I'd be happy to help with that!
I had some follow-up questions to help me understand what you are experiencing a little better.
- Do the audio issues occur regardless of where the course was published to? Such as Review 360, LMS, or the Web?
- If you are encountering this behavior while viewing a course through an LMS, have you tested the files in SCORM Cloud yet? This would help determine if the issue lies with the project file itself or the LMS being used.
If you would be willing to share one of the affected files here in the discussion or privately through a support case, I'd be happy to take a closer look and test the behavior on my end.
We'll delete it from our system once troubleshooting is complete!
- Do the audio issues occur regardless of where the course was published to? Such as Review 360, LMS, or the Web?
