Forum Discussion
Audio stops playing on slides after added to LMS
Hi guys,
We've been having an issue with our training videos, we're currently using matrix to deliver them but there seems to be an issue with the sound no playing correctly on some of the slides.
after checking them in articulate storyline 2 the audio come through fine, I've tested them on SCORM cloud and the issue persists.
If anyone could have a look at the course below and let me know whats happening would be great as we have no idea whats wrong.
Cheers,
20 Replies
Sorry to bring this back up....
I have a project where the title slide audio keeps cutting off 1-2 seconds into the project launching - after publishing to our LMS (scorm 1.2, html5 with flash backup) or when reviewing in scorm cloud or in Articulate Review - ONLY in CHROME. It always works fine in preview mode and in other browsers on PC and mobile devices - it appears to be just chrome.The audio will play on the Title slide when I replay it. It is thankfully just music on our title slide, but it is not a good first impression for someone taking the course - it is definitely noticeable that it cuts off and the slide graphics still move along as normal. Plus on the title slide we don't have a player showing, so they can't replay it unless they know to go to the menu, and why would they replay it anyway. Regardless, ALL the other audio files play fine.
THE ONLY difference I just realized is the first slide is an mp3, the rest are .wav files.
What could be happening? Is this a known issue with Chrome that the mp3 files are 'glitchy'?Here are my versions:
Chrome: Version 64.0.3282.119 (Official Build) (64-bit)
Storyline 360: 3.12.14533.0Thanks for the help!
Hi Mary!
Thanks for sharing your file here. I published it with Storyline 360 v.3.12.14612 and hosted it on SCORM Cloud. In my Chrome testing, I was able to hear the audio on the first slide.
Could you test this link in Chrome and let me know if you can also hear the audio on the first slide? I'll be standing by!
YES, I can. I wonder what could be happening then because whenever I publish it and test, it won’t play through on the first view of the slide.
What settings did you publish it with, can you send me details? Maybe that is the issue?
Thanks!
Hi Mary!
I didn't change any of your settings, but I did publish it with a newer version of Storyline 360.
Try updating your software, then republish your file. Let me know if you see an improvement!
Ha! Well, I just updated last week, but I see now there is another update. Thanks, I'll give it a try!
Now that I have updated Storyline, when I launch the course from LMS and scorm cloud in Chrome, the issue seems to be resolved . BUT NOW when I launch on iPad with Safari (from LMS OR Scorm Cloud), the audio does not play at all - on ANY slide. Where before it did play on the iPad. The iPad is less important for this course, but still some user may use it. One fix caused another problem.
Hmm, that's odd! I can hear audio when I test this link in Safari on my iPad.
Could you share the SCORM Cloud Invite link that you tested on your iPad? I'd like to test that one on my end, as well.
Thanks!
I am having the same issue --- i have sliced my audio files to 45 seconds or less and some of my slides just stop playing the script. Please help!!!! Is there ever going to be fix for the limit of audio? I hope we can figure this out because i have this problem all the time.
Hi, Christine.
Thank you for sharing your .story file! I see you also opened a support case with our engineers, and you're currently working with my teammate Lianne.
Please reach out to Lianne through the case if you have additional questions.
