Forum Discussion
Audio won't play in Articulate Review
Hi,
I've created a course in Articulate 360, when I played the publish copy everything was fine. I sent it for a customer review, and the sound is not there. I published again, and tried again and still no sound. I also tried going into my tray and check the mute on speakers and everything seems fine
93 Replies
I'm having the same issue when testing in Review in both Chrome and Edge. By default, the audio is silent, but if I click the screen, the audio starts. Have never had this issue before today and appear to be running the latest versions of all software.
Update (17th June): The initial Storyline file I was working with had no audio on the opening slide, and when I viewed the course in Review, the course played by default. I've now added audio to the opening slide and when I republished to Review, I was required to click the 'Play' button to launch the course (which is typically what happens for me in Review). Additionally, the audio is now playing. I can only assume that - in my case anyway - not having audio on the opening slide was causing the issue. For others, if you don't want audio on the opening slide, it might be worth adding a silent audio track to the opening slide anyway to see if that fixes things.
Hi, Luke.
Thank you for sharing your experience and solution!
Some modern browsers no longer allow audio to autoplay. The browser will expect the user to click if you have audio on the first slide or set it to advance automatically.
One workaround is the one you mentioned: insert silent audio on the first slide to trigger the Play button. Another one is to set the first slide (or the slide that comes before the one with the audio) to advance only when learners click a button or interact with it in some way.
Let me know if you have additional questions!
As per usual...all of these posts are from years ago. Just like the above user, I can hear my audio and everything is working perfectly in preview, but when I publish to Review, the audio does NOT play for my second slide. I need to be able to publish to Review to bring this block into a Rise course.
Hi Laurianne!
I see that you've already submitted a case and were working with my teammate Georvy!
I was happy to hear you found a solution that worked! Please let us know if you have any more questions!
Hello!
Actually, it did resolve after I made some changes I did not want to make, and it worked fine when previewing in Rise. However it did not function properly once published to Review. I found another work around but am curious what might be going wrong. Also, my test users in Review are encountering playback errors, which is very strange, i.e. not being able to advance through the knowledge check or having questions marked incorrect that are clearly correct.
Laurianne Horner
