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I am using Storyline 360 and after months of working on this course I hit an error for the first time today. When I published the course the external videos have the audio muted. The video plays but...
Hello Crystal,
You are understanding what I am asking. However, I didn't change the iframe code (shown below). The code is the same as it has been and it worked fine before. The video is hosted on an internal MediaConnect site and has not been changed. The source is not muted.
The main changes I have made to the SL file is add a custom player with "Jump to" triggers. I did find a discussion on Storyline 2 (I think) that had this issue previously where the audio didn't play after a "jump to" was used. However, the discussion said that error was corrected.
<iframe id="kaltura_player" src="https://cdnapisec.kaltura.com/p/1969891/sp/196989100/embedIframeJs/uiconf_id/35151451/partner_id/1969891?iframeembed=true&playerId=kaltura_player&entry_id=1_w6uslm3f&flashvars[streamerType]=auto&flashvars[localizationCode]=en&flashvars[leadWithHTML5]=true&flashvars[sideBarContainer.plugin]=true&flashvars[sideBarContainer.position]=left&flashvars[sideBarContainer.clickToClose]=true&flashvars[chapters.plugin]=true&flashvars[chapters.layout]=vertical&flashvars[chapters.thumbnailRotator]=false&flashvars[streamSelector.plugin]=true&flashvars[EmbedPlayer.SpinnerTarget]=videoHolder&flashvars[dualScreen.plugin]=true&&wid=1_b793m5s1" width="608" height="402" allowfullscreen webkitallowfullscreen mozAllowFullScreen allow="autoplay *; fullscreen *; encrypted-media *" frameborder="0" title="Kaltura Player"></iframe>
P.S. I don't know how to read that code. :) Also, I did submit a support case for this problem.
Thanks,
Valesa
