Forum Discussion
Auto muted
I am using Storyline 360 and after months of working on this course I hit an error for the first time today. When I published the course the external videos have the audio muted. The video plays but...
Hi Daniel,
Thanks for sharing that image of your course! I'm not familiar with an Unmute button appearing at the start of a slide with audio. Unless it was custom built, Storyline will default to audio playing automatically unless triggered.
One other place to check is the Audio Tools: Options when selecting the audio file. Can you ensure the volume isn't set to Mute?
If the button is custom-built, share your .story file with our support team, as they'll be able to dig deeper into the issue and provide some guidance!
