Forum Discussion
Auto-recover didn't/doesn't work - Storyline x64
I am using Storyline x64, and have the options set to Auto-recover every 10 minutes.
Today I was working for over 6 hrs, and the color-picker froze the screen.
- I tried to save but nothing.
- I tried to close the window (at which point there's normally a prompt to save) but nothing.
- I went into my C:\Users\[username]\AppData\Roaming\Articulate\Storyline - and the last .tmp file was from 12.00pm (the time of my last manual save).
- I double-checked my auto-recover settings, and it was 10min.
And before you ask... no, I am not working off shared storage.
What the .... Articulate!?
I'm afraid I've lost nearly the entire day of work. Has anyone else experienced this with x64 version?
I lose something every now and then but most of the time this is robust and saves me.
I set it to every minute. Was this the first time of saving the file or a previously saved project?
Hi Tim!
So sorry to hear you've run into this setback! Glad to see Phil has been helping you!
I noticed that you've also opened a support case and connected with my colleague, Carlo. It looks like Carlo just replied to your e-mail sharing additional insight into this behavior.
We can continue the conversation through your case to keep all information in one spot.
