Forum Discussion

TeresaVanderpos's avatar
TeresaVanderpos
Community Member
5 years ago
Solved

Black screen flash opening a lightbox since last upgrade and background colour off

Hi there, I am wondering if anyone is noticing a black screen flash when you open a lightbox since the last upgrade, or is there something I have done to cause the flash that I am not aware of? ...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    2 years ago

    Hello Everyone!

    I wanted to share some great news! We are no longer seeing the bug that caused the Lightbox slides to show a white space and flicker when loading.

    Please make sure that you are using the current version of Storyline 360 (Build 3.77.30568.0). This guide walks you through installing, updating, and opening Articulate 360 apps.

    Please let us know if you're still encountering the issue and we'd be happy to continue troubleshooting with you in a support case.

TeresaVanderpos's avatar
TeresaVanderpos
Community Member
5 years ago

Hi Katie,  Thanks for the update, I just decided this morning to open a case about the colour variation as I had not seen any comments here yet,  so it is  - Your Articulate Case # 02181511.

thanks for letting me know about the player and flash, we prefer the classic over the modern based on how the menu can be set up on the left side and open and close...so I will wait it out and hope the glitch gets corrected before I go live.