Forum Discussion

NicoleBehrens's avatar
NicoleBehrens
Community Member
9 years ago
Solved

Black screen when slides in 'view mode' in Preview or Published.

I have been working on simulations with storyline 360 for a few months now. I recently wanted to integrate videos with simulations for a more view then try sort of feel. When I am making simulatio...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    3 years ago

    Hi, everyone!

    I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.

    One of the enhancements we've included: 

    • Storyline 360 now supports screen recordings on primary and secondary monitors with DPI settings over 100%.

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

KatieRiggio's avatar
KatieRiggio
Staff
6 years ago

Hi Mike,

We appreciate you working through this one with us!

I see that Ji Yun recently recommended changing the display scaling to 100% or setting the external monitor as the primary and only monitor in use. Let us know if that helps!

One more thing! It looks like you may have replied by email where your contact details came through to the public forum. Feel free to edit it out over here!