Black screen when slides in 'view mode' in Preview or Published.

Thanks for sharing your file for testing, Nor!

I used the latest update of Storyline 360 to publish, and then added it as a Storyline block in Rise 360: Here's the course's Share link, and here's a quick snapshot of my test!

There are a few factors at play here:

• A play button may appear when a Storyline interaction contains audio or video on the first slide. When clicking that button, the media should play as expected throughout the course. 
• There was a change in the way that Chrome handles media autoplay, where it restricts media from automatically playing in most cases.

Let me know if that helps, or if you're testing in another browser. I'm happy to dive deeper!

This was the solution to the same problem. I was using imported videos shot from my cell phone all of them were black screen with audio when published. I applied this solution by adjusting my laptop screen resolution from 1366 x 780, to 1360 x 780, and everything works now. 

This is still happening on the latest version of Storyline with a slight variation. All of a sudden, literally and hour ago, my screen capture attempts are black. This is after I stop recording, in the 'Insert slides' dialog. It's been working fine for 2 solid weeks on 15 captures until today.

Hi Mike!

I can see how that would be frustrating! Are you using an external monitor when recording your screen? If so, does it make a difference if you unplug the external monitor when recording?

I'd like to have our Support Engineers look deeper into why this is a frequent issue. Would you mind uploading your file to our team? Here's a secure upload link. We'll let you know when we receive it and share the next steps.

So sorry for the trouble Mike!

I am using an external monitor, but it has been working on the same configuration for two weeks (11 recording) until now.

Michael Anderson
Instructional Designer
T 813-538-0089
michael.anderson@syniverse.com

This message and its contents (including any accompanying documents) are confidential and authorized solely for the intended addressee(s). If you have erroneously received this message, please immediately and permanently delete all instances and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on this message or its contents is strictly prohibited. The company is not responsible for any loss or damage caused by a virus or for any errors or omissions in the contents of this message This message and its contents (including any accompanying documents) are confidential and authorized solely for the intended addressee(s). If you have erroneously received this message, please immediately and permanently delete all instances and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on this message or its contents is strictly prohibited. The company is not responsible for any loss or damage caused by a virus or for any errors or omissions in the contents of this message

Hi Mike,

We appreciate you working through this one with us!

I see that Ji Yun recently recommended changing the display scaling to 100% or setting the external monitor as the primary and only monitor in use. Let us know if that helps!

One more thing! It looks like you may have replied by email where your contact details came through to the public forum. Feel free to edit it out over here! 

Hi, I am also having issues when publishing from Storyline (latest version) with an mp3  file on the first slide).  When published to review to insert into a rise module the black screen appears with a play button and then it launches.  I have tried to put another slide before this as a thumbnail, but then it won't autoplay the mp3 (even though the trigger says play when timeline starts) in the second slide.     I can't figure it out.  Any solutions? 

Hi Shakira,

I responded to you over in this discussion! Feel free to take a look and let me know if you have any questions!

Hi!  I have suddenly started to experience this issue.  Is there another bug?  This used to work for me in the past.

Hi, Kelly. I'm happy to troubleshoot this with you!

First, a few clarifying questions to make sure you get the right guidance:

• Could you share more detail about your experience? Does a black screen appear, is the recording misaligned, or something else?
• Could you let me know what your display settings are? To find this detail, right-click on your desktop and select Display settings.

Hi, everyone!

I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.

One of the enhancements we've included: 

• Storyline 360 now supports screen recordings on primary and secondary monitors with DPI settings over 100%.

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!