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FredrikSveinsso's avatar
FredrikSveinsso
Community Member
4 years ago

Blank screen on media-heavy course

Hi everyone!

Our customers have been experiencing a stange problem with one of our courses. There are many movie clips inside the course so it is media-heavy.

The problem they are experiencing is that some end users say that the movies abruptly stops or they are replaced with a white screen. If they exit the course and then opens it up again, the movies progress alittlebit further before going blank or stops again. Other users are not experiencing this problem at all.

I was thinking it might be browser related but the users have tested several different browsers and the problem insists. Also, the users have cleared their cache as well. And of course, I cannot replicate the problem myself...

The course is published as HTML5 format and we put in on our LMS (Moodle).

Does anyone have any idea what causes this issue? Could it be related to the LMS?

storyline 360
  • LaurenConnelly's avatar
    LaurenConnelly
    Staff
    4 years ago

    Hello Fredrik!

    I'm happy to help! To determine if this is an issue within the LMS or the course, do you mind testing the course in SCORM cloud? SCORM cloud is a free testing LMS where you can upload the SCORM package. If the course loads as expected in SCORM cloud, I'd recommend reaching out to your LMS admin to determine what changes need to be made in Moodle. If the course is still not loading properly, then we'll want to troubleshoot the .story file. You can upload the .story file to us privately in a support case.

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