Forum Discussion
Block Templates not saving
I'm having an issue the last several days of not being able to copy and save template blocks to re-use, which is an issue for formatting and sharing information between courses. I can add the blocks to a new template as usual but when I save, even after I get a success message, when I go back into the templates screen and try to add the new block template, it shows that it is not loaded and processing. It seems to time out.
I am seeing this on multiple computers with different block types, even just saving a knowledge check.
Is anyone else seeing this issue or have a solution?
20 Replies
Same here. For the last couple of weeks, when I save a block template, it says saved but does not appear in my library of saved block templates. New block template thumbnails used to appear at the top of the library list. Sometimes (not for every block), if I type in the name I saved it as, it shows up, but it is not visible when I open the library. Very frustrating! I added a screen capture vid.
Hi AaronRose-87e31,
I'm sorry to hear you've hit this snag!
I understand that new block templates used to appear at the top of the library list, and now you have to search them by name. It looks like your block template library is now sorted A to Z. That would explain why templates with numbers show up first, followed by the rest in alphabetical order. It’s possible it was previously sorted by Recent, which is why newer templates appeared at the top.
If you’re still not seeing some saved templates, please try clearing your browser cache and check again.
If anything still looks off, please let me know and we can continue troubleshooting!
I have not been able to save a Block for a couple of weeks now. I've installed updates, cleared the cache, closed extra tabs in Rise and nothing works. Is there an ongoing glitch or is it just the state of Rise now that we can no longer save Block templates?
I have this issue, it only seems to happen with a block template that contains an iframe. The video is of it happening in a Chrome Incognito tab.
HI Sushill! Thanks for sharing the video.Are you still unable to save the block that contains an iFrame?
I just tested it, and it works for me. Can you try in a different supported browser?
Hi there, I do have the same problem like Adam and the others. My colleague uses the same browser (EDGE, latest version), the same network... it works totally fine, but its been days and it doesn't work here. Its frustrating and seems to be a problem for several people.
Hi Kristin! So sorry to hear this is happening to your colleague. Can you ask your colleague to record a quick Peek screen recording of what they're seeing? Please open a case with us through this link and include the recording. One of our technical support engineers can work with you directly!
Hi Adam,
I'm sorry to hear you're hitting this snag! I'm happy to help troubleshoot and let's start with the items below:
A) Use Incognito mode to rule out possible browser extensions that may be causing the problem.
B) Use a different browser; ensure your browser has the latest updates. Here's a list of supported browsers for authoring Rise 360 content.
C) Connect to a different network. Your office network may be blocking the Rise course.
If the issue persists, please connect with us in a support case so we can investigate further. It would be helpful if you could include a recording of the issue. Thanks for your patience!
Hi,
I just came across the same issue now. And in my case it just helped to clear the browser cache and then opening the Block Templates again. Then they are usually there and can be used.
I am having the same issues as the original poster. I only have one Rise window open and I cleared my cache. Has there been any updates on how to handle this since it was originally posted?
I came to the forum today because I am having that exact issue. I only have one Rise open. I will shut down and re-open and try again.
Somehow I did not see all these messages till just now! It has been appearing to work recently.
I am very guilty of having multiple Rise instances open and so that could be the culprit.
I just tested right now and everything is working smoothly -- but differently than before. Now it is setting everything and saving in Alphabetical order rather than in Recent list.
Hi Amy,
The sort order that determines how the Block Templates are displayed in the library, can be toggled between A - Z and Recent.
Hi, Michelle! It looks like one of our customer support engineers, Philam, provided you with some troubleshooting steps under case#3408971. Please let us know if you need further assistance and we'll review your issue!
Same happening to me. I only had one instance of Rise open and a full reboot did not solve the issue.
I opened a case but am posting in case anyone else has any advice. Cheers!
