Blurred zoom region

Hey Sebastian,

Thanks for sharing your experience with us. You mentioned that an icon from the "given icons pool" doesn't look blurry in a zoom region. Are you referring to icons from the Content Library?

Hi Alyssa,

yes, sorry I meant icons from the Content Library. I included some and even if you enlarge them they look perfectly sharp. I was working with a 960x540 story size. 

Hi Sebastian,

Thanks for clarifying! The difference in quality could be due to different file types. The Content Library includes vector icons which can be scaled up or zoomed in and still look very crisp.

I am experiencing the same thing. Blur on zoom. Crystal mentioned publishing in Flash. However, I am required to use the modern player so that's not an option. Unless this gets fixed, This feature is completely useless. 

Thanks, Eric. I know as lots of folks transition to HTML5 only this is becoming a more problematic bug. I've updated the team on how this is impacting customers and we'll share any updates here as we can! 

Hello, I'm hoping this is still the correct thread to post this on. Are there any updates on this issue, now that HTML5 is even more prevalent? I'm working on an image-heavy where image quality is important, and would love to be able know if I need to apply a workaround instead of using the built-in Zoom feature.

Hi Julia,

Thank you for checking in, and I'm sorry you ran into this problem.

I wish we had an update, as this is no small fix. The moment there's more information to share, we'll notify this discussion!

In the meantime, we're happy to troubleshoot the file to offer tailored support. Please use this secure upload link if you can share the file.

I am experiencing the same issue as well. is there a resolution you could recommend that when we zoom in, the picture is not blurry.  How big does the zoom in need to be?

Hi Diana!

We haven't determined a specific resolution where the picture isn't blurry in the zoom region. If our team finds a particular resolution that is safe, we'll let you know in this discussion!

Hi I'm wondering if Articulate has solved for this HTML5 Zoom blurriness issue yet? Is it even solvable by your IT group? (It looks like it's been a few years that this issue has been around).  thanks for any update.