Hi, I made a "zoom region" on my slide for the learner see a close-up view of a portion of a document. But when it zoom, my document get's blurred ! The document is in high quality and the problem doesn't exist with the "picture zoom" (but it's not what i want). Do you have any ideas for helping me ? Thanks !

Hi there, Diana. Our team is looking at an issue where zoom regions blur high-definition images in the HTML5 output of Storyline 360. It sounds like it might match what you're seeing. Are you able to include Flash output in your publishing options? If viewed in a browser that has Flash Player enabled, you should see some improvement in the zoom quality. I'll keep you updated on any new information we can share. Thanks for reaching out!

I'm having the same issue. Only I'm using all Storyline icons and characters. The icons seem to do fine with the zoom, but the character gets fuzzy. I have plans to do a zoom on a document for another course, but now thinking it might not work.

Hi Melissa! It could be that you're seeing the same issue Crystal referenced in her last reply. To be sure, would you mind sharing your file with me? The more sample files we have of this issue, the better! You can click here if you'd rather send it privately. Thanks!

Hi Diana, The blurred effect may be due two factors: 1) Your zoom is defined around a very small area. 2) Your player dimension is also small, resulting in all images inside the player be rendered proportionaly smaller. Even high quality source images can be affected by these two factors. The zoom on click works in a different way so this is why they present different results.

I'm having the same issue. HQ image, looks terrific "zoomed in" while arranging, looks blurry in Preview/Publish.

Blurred zoom region | Articulate

28 Replies

RenGomez
Staff
4 years ago
Hi Michael,

I'm sorry to hear you're running into this as well! We don't have any updates to share on a fix for this yet, as it is still in the early stages of review based on our How We Tackle Bugs article.

To help you plan, it's unlikely to be fixed in the next couple of updates, but we'll be sure to jump back in here with any news to share.
LaurenDuvall
Staff
3 years ago
Hi all!

I am jumping into this discussion to share that we just released Storyline 360 (Build 3.63.27628.0) which includes the fix for the bug where images were blurry if they were in a Zoom Region. Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! If you have additional questions, don't hesitate to reach out in this discussion or in a support case.
ST_01
Community Member
3 years ago
I still see blurred resolution with a zoom region. anyone else?
KellyAuner
Staff
3 years ago
Hi S T,

Thanks for reaching out!

I'm sorry to hear that you are experiencing blurred resolution with a zoom region. I want to ask you a few questions to begin troubleshooting:

Are you working from your local drive? Working from a network drive can cause erratic behavior.

Is this issue isolated to one project or image?

Does the image appear blurry in preview or only when published?

If you feel comfortable, you can share your project with us here, or privately through a support case so we can investigate this! We will delete it from our systems when troubleshooting is complete.
ST_01
Community Member
3 years ago
It was blurry in preview, but fine when published.

thanks.
MariaCS
Staff
3 years ago
Hi, S T.

I'm happy the images look fine after publishing your project! This is expected, as the update we released in Build 3.63.27628.0 focused on how Storyline 360 handles images in the published output.

Let us know if you have additional questions!

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Blurred zoom region

28 Replies

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