Blurry images after Storyline 360 latest update, June 18, 2019 (Build 3.29.19305.0)

Articulate are now looking at this as a potential bug, see below.

Does anyone know if Articulate have a facility to allow us to vote for the priority of bug fixes, so we can try and get this sorted ASAP?

Re: Case #01871381: Hi, I'm getting the same issue with blurred i... [ ref:_00D30Txo._500f31KRLGq [ [ ref:_00D30Txo._500f31KRLGq:ref ]

Hi Bryan,

Thanks for sharing your files.

Our best practice for a high-quality image is always set your player size to "Lock player to optimal size".

However, we also don't want for the image to reduce it's quality when you're using "Scale Player to Fill Browser Window", so I've logged your case as a possible software bug.

From here, I’ll meet with my team to take a closer look so we can determine next steps. Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course, if that’s the case, I’ll let you know!

Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs: https://articulate.com/support/article/How-We-Tackle-Bugs

I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.

In regards to large player size e.g. (1280 x 720) then selecting 'Scale player to fill browser window', while using large, good quality images. I think that may work.

However, I can't help you with the testing as I don't have an Adobe license to get the image from your PDF file, and I don't have Photoshop to adjust the image resolution with losing the quality. It worth a try and make sure to follow some of our best practices here:

https://www.articulate.com/support/article/Storyline-360-Best-Practices-for-High-Quality-Images-and-Videos

Let me know if you need anything else!

Gerald Sale
Customer Support Engineer
Articulate Support - http://www.articulate.com/support/