Storyline 3 lessons stopped working after LMS update

Hello Sulaiman Alessa,

Thanks for reaching out!

If a recent update to your LMS has caused your courses to stop working, you can do a few things to troubleshoot the behavior. 

• Test how your course behaves in a different LMS, such as SCORM Cloud. Testing in a different LMS will help tell you if the issue is specific to your LMS, or if it has something to do with your course.
• Republish your course using the latest version of Storyline 3. Sometimes, courses need to be published using the latest software to work with modern browsers and LMSs. If your courses were initially published some time ago, try republishing your courses and reuploading them to your LMS to see if this helps. 
• Enable the LMS debug logs for your courses so you can get an idea of what the course is communicating in the background right before the error occurs. 

If you are able to replicate the behavior in SCORM Cloud, open a case with our support team here so we can take a closer look at what's happening!

Hi Joe

Thanks for your reply, we have updated to the latest and retested, published to SCORMCloud and the course is running fine.

From what we gathered the LMS can run the course to completion if its 14 slides or less and if more the termination code is not sent, appreciate any insight or feedback if this was encountered before.

Hi, Sulaiman!

Thanks for following up on this. Since the course works as expected when published to SCORM Cloud, I recommend reaching out to your LMS administrator for assistance. I'm interested to learn what might be causing this!