Blurry Images in Preview and Published

I think don't think you're understanding what I'm saying. It's been 2-years, Matthew. TWO. not two-months or even 6-months. I think what upsets me most is that staff come on here saying that this issue is going to be fixed when they know it's not even in the process. Instead, they ask me to upgrade to SL360. That was really a misstep on their part.

How would you feel if you purchased a TV from me and then after a year of working great, it started to become really blurry. The resolution only seemed to work in HD on some channels. You then proceed to call me and let me know your frustration. I proceed to tell you, it's on the docket to be fixed. Two years later, you come back and let me know the problem is still persisting. I come back and say, you're right and we're still trying to fix it, but you can purchase one of our new line of televisions that doesn't have that problem.

As a customer, how would you feel?

I never said that I wanted to see them update both of them at the same time, but maybe after 2-3 years, they would offer some sort of explanation. Perhaps it can't be fixed. They have been playing damage control for 2-3 years, and now you're coming in to echo the same sentiments they've been feeding us for two years. It does not help, and my courses are still blurry.

I don't think I'd be posting this if I didn't absolutely love the software. I would just go buy Adobe if that was the case. However, you are right that they do care. It's just relative to their end game. It's all about the bottom line. If you're a SL360 customer, you get priority. Okay, i get that. Does that mean that you stop supporting SL3, though? Of course not. They push updates all the time. It's just that those are not updates to address the critical problems of SL3. 

I love Storyline, and i love Articulate as a company. I think they're the best in the business, and I have been very grateful for this site to have a forum. The community is incredible and everyone truly cares about each other's success. I can't say how much i appreciate it. However, sometimes companies need to see honest feedback. That is what i'm providing. I'm not trying to get anyone in trouble or start internet trolling wars. I'm just trying to speak for the customer, from the customer. Since they give us a place to do it, here i am. 

There are some things that i may have said that are subjective, and i appreciate that you don't agree with it, but there are also facts. the fact is that this issue has not been addressed in two years. I don't know what else to say other than it looks like i'm just going to have to file suit and purchase SL360.