I've noticed this for awhile, all of my images I insert into this Storyline 3 course appear quite blurry everywhere - on the Storyline development screens, when previewed and when published (either as HTML5 or Flash). The images are all smaller than the maximum size, they are at 100% scaling, have no effects applied to them. My Publish settings is set to 100% quality. I've tried bitmaps, pngs, jpgs, all identical blurry results. I've searched these forums and seen a couple other threads on it , but never found a solution or real explanation for it. I can't send this course over to my client - it's embarrassingly bad.

Sorry - it's just odd to hear about image degradation coming from scaling an image down in size (assuming you maintain exact aspect ratios). AFAIK it has always been best practice when dealing with images to scale down but NEVER up or you will greatly impact the images quality - so i was shocked to hear that scaling an image down in Storyline results in blurry images. Why would Storyline allow for the scaling of images within Storyline if this is the case? Honest question.

Scaling DOWN an image will cause blurriness? That's awful/bizarre/unfortunate news but thanks for pointing that out to me.

Ok, this is going too far. Articulate, why are you not fixing this issue? It's been a known bug for way, way too long now. Can you please upadate us on the progress? Are any developers looking into this at all? Or are we ignored, left in the dark? This is not right at all. For the price we paid for licenses, I'd expect bugs to be fixed quicker than 2-3 years. At least deal-breaking bugs like this. There are so many known bugs in SL3, and non have been fixed as of now. I have several major bugs that needs to be handled. I will list some I remember right now, though I've forgotten (learnt to live with, using workarounds, for a lot of other issues):-Hotspots. Buggy, unless you remove border which is added as default.-Padding in text in master, messes up value when going back to the slide.-Previews is blurry, difficult to do detailed work.-Published results are blurry, which degrades our products. Not good for me at all.-Objects snapping to align will often be placed "between" two pixels, messing up borders and font. Only way to fix this, is going into position/size settings for the object, and move it 1px left/right, 1px up/down. Cant do this within the stage, with the 1px movement. Has to be done in position/size settings. Time-consuming, and can easily mess up fine details.-Deleting "title" from master slide will prevent the use of "title" in layouts under the master. This in turn messes up text-boxes. If I have two textboxes, but "title" is deleted on master slide, then text will swap places within my slides if I create more layouts under the same master. Had to remake all my templates, hiding "title" instead of deleting. Unticking the "title" box also causes this issue, so it have to be there, but hidden in layers. Theres more, but I think I've proven my point again. These issues have existed for way too long, and I feel we are completely ignored. Can you give us an update on the issues reported? What priority do they have? Will we get a fix for any of these at all?

You have to accept that this issue is universal in all versions of storyline and it has never been sorted by storyline team, despite they ask user to do this and do that but never go to the core of the issue.

Hi, You said :"It's our priority""I understand""I hear your frustration"Again and again and again. So why is it not fixed four years later? In production (SL360), my pictures are great, really. In Preview and Chrome, they're hideous! It's like I wasn't wearing my glasses. In Firefox, they're not horrible but not as good as in Storyline. You talked about scaling, resizing, etc., but I already did that and it didn't change anything. I'm so tired to try over and over and over again. Tired to read so many posts with so many no-solutions. And don't tell me "yeah, you can us svg pictures now, it's great" because I have eps pictures and Storyline cannot open it. Inkscape cannot too while Gimp can but not convert them in svg.We pay a software 1500 $ a year but we have blurry pictures, that's not normal. Please, please, please! Help us and fix it for real.

Blurry Images in Preview and Published

PaulJaeger
Community Member
6 years ago
This shouldn't be chrome, firefox, ie or any other issue. It should work perfectly and look crisp and clean on ANY browser. Lets get this fixed please!
PaulJaeger
Community Member
6 years ago
Just so there isn't any confusion on my publish settings. Yes. I have all my settings set to the highest quality UNLESS there are some other settings that I am not aware of that are buried in your software somewhere. If there are any other settings you should have them at eye level so you aren't digging around trying to figure out where they are. Just a suggestion. Please for the love of all that lives on this planet. Fix this.
GerryWasiluk
Community Member
6 years ago
Is the image being brought into Storyline a JPG?
GerryWasiluk
Community Member
6 years ago
What you might want to try is to use the Classic Player and keep your course a fixed size to prevent any scaling. If you can get your captured image about the size of your course screen and then have the image be an EMF you might get good results. The key is to prevent the least amount of scaling.
PaulJaeger
Community Member
6 years ago
No scaling going on here. Its a 100% jpg. No compression and as I stated earlier. Looks perfect in photoshop and every other photo imaging product with the exception of Storyline 360. My display size is 720x540 and the jpg that goes in the background is that size. This is so frustrating. This thread was started 2 years ago without resolution. Why is this so hard to fix? Why are people still commenting on here after 2 years without a resolution to the problem?
GerryWasiluk
Community Member
6 years ago
Instead of a JPG, try it as a EMF image file and see if it makes a difference.
DevinOToole
Community Member
6 years ago
I'm having this issue, but none of the conversations are related to my issue though. When I insert a screenshot, it's crisp and readable. When I go to preview the slide it is completely blurry and unreadable. Publishing has the same effect.
KelleyLikes
Community Member
6 years ago
Hi, I'm having this issue. I'm knee deep into adding screen shots and they are all blurry. At 160% they are super clear, but blurry otherwise.

Any solution on this problem?
KelleyLikes
Community Member
6 years ago
Ok, so I spent some time reading other posts. I found that if I set my Story Size larger than what I need, the images end up being pretty much crystal clear, not blurry at all. I made the story size 2047x1200 (Design tab) Lock aspect Ratio and then scaled when I first changed it...simple fix, but it worked for me.
MiriamLarson-bc
Community Member
6 years ago
Kelley this sounds great - but we can't see your images.

Strangely, now I can see them! Sorry for the red herring!