Blurry Images in Preview and Published

Hi Katie, thanks so much for jumping in (and sorry for the slow reply).

The only thing I'm doing with the published Storyline slide is embedding it within Rise, so I don't know whether the problem exists independently of whether it is viewed through Rise, if you see what I mean ... not sure that is very helpful, sorry! I do know that the problem doesn't happen when the slides are previewed within Storyline. 

I have attached an example Storyline file - I've made a mockup as the stuff I'm working on cannot be shared publicly, but since the issues exists with every file it should do the trick of showing the issue! I have also created a dummy course in Rise into which I have imported the file, to show the problem. See here: https://rise.articulate.com/share/jqZOgjP3cvKSwdNSV4WuP01kGxeCgSLd

When this issue first came up about 18 months ago I was able to fix it by changing the image quality to 100% when publishing, but this no longer seems to solve it. However, earlier this year (hard to say exactly when - perhaps January??) it returned and I haven't yet figured out the solution.

Finally, just to add that this issue only seems to present when the Rise course is viewed in Chrome at less than 100% (although further testing may be needed on this). However, Chrome is used by a very large proportion of our audience and screen size (therefore comfortable viewing magnification) varies significantly, so we really do want to find a fix. 

Thank you so much in advance :)

Hi Victoria!

Thank you for sharing your files! 

Here is how I tested the projects to see if the bluriness appeared on my end:

• Previewed the Storyline course
• Previewed the Rise course
• Added the Storyline course in a new Rise course

Unfortunately, I didn't see any bluriness. Here's a screen recording of my test.

Have you tried importing the old Storyline course into a new project?

Lastly, it would be best to bring in our Support Engineers for further troubleshooting. You can connect with them by using this link.

Hi Lauren

Thanks so much for taking the time to test this. I have recorded the issue as you suggested (sorry the sound quality is so awful!). Hopefully this helps? Just to add, it is not unique to my PC: I have had three colleagues test from different computers (all PCs rather than Macs). 

Thanks again and all best

Victoria

... I also captured another set of screenshots in case this helps :)

Hello Victoria. Thanks for taking the time to share all of this with us!

I'd like to bring our Engineers to the table and have compiled our testing collection for them. Your video is super helpful in seeing the problem in Chrome first-hand.

Look out for an email from the team, and I'll follow along!

Hi Katie,

I work with Victoria and she has gone on maternity leave a little earlier than expected! Can I pick up this thread for her please? Would it be possible to ask the engineers to contact me via my email address? As we won't be able to access Victoria's emails while she's on leave. Thank you!

Hi Emma,

Thanks for letting us know Victoria has gone on maternity leave! I've given my teammate Christopher the heads up, and he will contact you shortly with where they left off.

Be on the lookout for a response soon!

Hi - I've been running into this issue as well. All of my images meet the image requirements, and I have my settings in the file to maximum quality. I use storyline 360 and it's updated to the most recent version. 

When I export with the modern player, the images appear blurry in both Chrome and Firefox - the entire player scales up to whatever size the browser window is. If I scale the browser window size down, the buttons get clearer. Learners should not be required to do this - nor is there any guarantee that they will.

When I export with the classic player, the images appear blurry in Chrome but crystal clear in Firefox. 

I've read through this entire thread and honestly I can't believe this is still a continuing problem. Is there any update to this being corrected? Will it ever be corrected? 

Hi Aly,

Thank you for taking the time to tell us what's going on, and I'm sorry you're dealing with this issue.

It does sound like the image quality loss may be from the modern player scaling up to fit the browser window.

When you switched to the classic player, did you pick the Lock player at optimal size or Scale player to fill browser window setting?

If you can share the file through this private link, we are happy to take a closer look at both player types and see what we can recommend!

Hi Lauren - thanks so much for reaching out. The project itself is confidential and I am unable to share it. I can create a dummy version and upload it if you would like to continue the conversation, though I have found a workaround outlined below.

The workaround: SVG images. However this work around adds a significant amount of time and effort on my part, because Storyline doesn't accept SVG files...Essentially what I have to do is first export my images as SVG files, then import them into PowerPoint, then import the PowerPoint into Storyline. Once done the images scale PERFECTLY and look crystal clear in both Chrome and Firefox. 

Here's the sticky part though: Only Office 365 offers native support to SVG images. 

All of this could be avoided if SVG's were added as an accepted native file type in Storyline.

I found this thread (which goes back 2 years) requesting that this feature be added:   https://community.articulate.com/discussions/articulate-storyline/svg-files-for-sl360-on-the-roadmap?page=2#reply-689554