Bookmark not working (when using Player Style Classic)

Hi Sandeep,

Thanks for reaching out!

I'm sorry to hear that you're experiencing an issue when attempting to resume a course. If you're comfortable sharing your file with us, I'd be happy to test it on my end. You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.

you are not alone

https://community.articulate.com/discussions/articulate-storyline/storyline-360-spinning-cursor-when-attempting-to-resume-course-where-left-off

https://community.articulate.com/discussions/articulate-storyline/launch-issues-in-scorm

https://community.articulate.com/discussions/articulate-storyline/classical-player-impossible-to-resume-a-visited-module

which LMS system are you using ?

Hi Sandeep,

I'm sorry you're having this issue with resuming courses in your LMS. You are experiencing a bug in the software that has already been reported. We aren't ready to share a specific date when this fix will be released but if there's any news regarding this bug, this conversation will be updated.

Thanks for letting us know about this!

Does anyone know which update this was introduced in? I have not taken updates in awhile and I am not currently experiencing this issue, but others on my team are. I am currently using version 3.65.

Hi Sandeep, Jurgen, and Jeremy!

I have some great news to share. We just released another update for Storyline 360. In Update 72, we’ve included important fixes and new features.

One of the fixes we’ve included is:

Learners couldn't resume courses using the classic player unless they maximized the window before clicking the resume option.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!

all old courses has to republished with the new storyline version*

-> for this courses the resume states of the learner will be lost

it would be nice if articulate would continue to maintain the old articulate updater, which could fix the storyline libraries without republish

https://community.articulate.com/discussions/articulate-storyline/articulate-updater-not-working

* like for the july firefox patch