Articulate Updater Not Working?

Dec 30, 2022

Good afternoon!

I am trying to update over 100 Storyline 360 SCORMs for our LMS, and for some reason, I cannot get the Articulate Updater to find any of them. 

I have moved all the SCORM zip files into a single folder to make the scanning and updating process more accessible, but once I run, the Updater comes back saying "0 files needing an update." I know this is not the case because of the courses have been republished since 12/2021.

This Updater has worked before, but now I am stuck on what to do. I even did a FULL system scan of folders and files, but it shows none needed an update. With about 120 SCORMs to update before 1/1/2023, I could really use some help figuring out what I am doing wrong.

I am running the latest version of SL 360 (3.71.29339.0), have all SCORMs zipped from publishing, and all located in the same folder on my local network drive through OneDrive on my PC.

11 Replies
Luciana Piazza

Hello Andrea!

So sorry to hear you are having difficulty with publishing to your LMS with Articulate Updater. Thank you for sharing what you have tried thus far in order to troubleshoot.

First, I'd recommend that you have the most recent version of Articulate Updater downloaded to your computer. 

Here are the steps: 

  1. Download the latest version of Articulate Updater and save it on your computer.
  2. Right-click the installation file and choose Run as administrator.
  3. Follow the prompts to complete the installation.

Articulate Updater requires Windows Vista SP2 or later and Microsoft .NET Framework 2.0 or later.

Please let us know if this does the trick! 

Andrea Belanger

Thank you for writing back, Luciana. I ensured the most recent version of the Updater was installed before beginning the process. My PC is also running the most up-to-date version of Windows 10, and I have no firewall or anti-virus software issues blocking the app.

Do you have any other ideas that might help with this?

Andrea Belanger

I was starting to wonder about that myself, Jürgen. All the SCORMs that I am trying to update are from Mid-2020 to recently, with a large majority last republished in December 2021. With the scan not recognizing a SINGLE zipped SCORM package needing updating, I feel like the Updater may be obsolete. 

This is sad because the website claims it is still a tool we could use for Storyline 360.

Eric Santos

Hi Jürgen,

There is no notice regarding the end of support for Articulate Updater. The article referenced above was last updated in December of 2021, and I still see customers using the tool this year in some support cases. I agree with John regarding opening a case for issues with Articulate Updater, and we can take it from there.

Thank you!

Andrea Belanger

It is hard to open a case for an application you do not even have listed as an option to select when creating a case. 

A case has been submitted, though. As stated previously, I am running the most up-to-date version of the Updater (there have been no updates since 2019), so I do not understand why the application that used to work before suddenly does not.

I do hope someone can assist. I spent the three days republishing every prioritized course SCORM individually to make sure they were updated in time for 1/1/2023, but there is still quite a bit left to go that the Updater would help with.

Jürgen Schoenemeyer

here is the link to the prior version of the website

the only changes was made since 2019
- remove the infos to Articulat Online on the website (last change December 14, 2021)
- no changes on "Storyline Updater"

@articulate: you should add the info on the website that "Storyline Updater" is not supported anymore