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AndiMonik's avatar
AndiMonik
Community Member
3 years ago

Articulate Updater Not Working?

Good afternoon! I am trying to update over 100 Storyline 360 SCORMs for our LMS, and for some reason, I cannot get the Articulate Updater to find any of them.  I have moved all the SCORM zip fil...
storyline 360
JohnMorgan-c50c's avatar
JohnMorgan-c50c
Former Staff
3 years ago
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Hi Andrea,

Thanks for updating us on your situation! It looks like the Articulate Updater is still supported. Here is an article that reiterates the steps Luciana mentioned above.

We would love to troubleshoot this for you! Would you be willing to open a private support case with our engineers?

  • AndiMonik's avatar
    AndiMonik
    Community Member
    3 years ago
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    It is hard to open a case for an application you do not even have listed as an option to select when creating a case. 

    A case has been submitted, though. As stated previously, I am running the most up-to-date version of the Updater (there have been no updates since 2019), so I do not understand why the application that used to work before suddenly does not.

    I do hope someone can assist. I spent the three days republishing every prioritized course SCORM individually to make sure they were updated in time for 1/1/2023, but there is still quite a bit left to go that the Updater would help with.

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Working?","id":"message:973813","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:410423"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:973813"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:973813"},"body@stripHtml({\"truncateLength\":200})":" Good afternoon! \n I am trying to update over 100 Storyline 360 SCORMs for our LMS, and for some reason, I cannot get the Articulate Updater to find any of them.  \n I have moved all the SCORM zip fil...","body@stringLength":"980","rawBody":"

Good afternoon!

\n

I am trying to update over 100 Storyline 360 SCORMs for our LMS, and for some reason, I cannot get the Articulate Updater to find any of them. 

\n

I have moved all the SCORM zip files into a single folder to make the scanning and updating process more accessible, but once I run, the Updater comes back saying \"0 files needing an update.\" I know this is not the case because of the courses have been republished since 12/2021.

\n

This Updater has worked before, but now I am stuck on what to do. I even did a FULL system scan of folders and files, but it shows none needed an update. With about 120 SCORMs to update before 1/1/2023, I could really use some help figuring out what I am doing wrong.

\n

I am running the latest version of SL 360 (3.71.29339.0), have all SCORMs zipped from publishing, and all located in the same folder on my local network drive through OneDrive on my PC.

","kudosSumWeight":0,"postTime":"2022-12-30T13:15:30.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message973813AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/221494/1/2022-12-30_13-25-42.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:973813_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":76},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Good afternoon!

\n

I am trying to update over 100 Storyline 360 SCORMs for our LMS, and for some reason, I cannot get the Articulate Updater to find any of them. 

\n

I have moved all the SCORM zip files into a single folder to make the scanning and updating process more accessible, but once I run, the Updater comes back saying \"0 files needing an update.\" I know this is not the case because of the courses have been republished since 12/2021.

\n

This Updater has worked before, but now I am stuck on what to do. I even did a FULL system scan of folders and files, but it shows none needed an update. With about 120 SCORMs to update before 1/1/2023, I could really use some help figuring out what I am doing wrong.

\n

I am running the latest version of SL 360 (3.71.29339.0), have all SCORMs zipped from publishing, and all located in the same folder on my local network drive through OneDrive on my PC.

"},"Conversation:conversation:973813":{"__typename":"Conversation","id":"conversation:973813","solved":false,"topic":{"__ref":"ForumTopicMessage:message:973813"},"lastPostingActivityTime":"2025-01-17T09:50:25.605-08:00","lastPostTime":"2025-01-17T09:50:25.605-08:00","unreadReplyCount":15,"isSubscribed":false},"ModerationData:moderation_data:973813":{"__typename":"ModerationData","id":"moderation_data:973813","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message973813AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/221494/1/2022-12-30_13-25-42.png\"}":{"__typename":"Attachment","id":"attachment:message973813AttachmentNumber1","filename":"2022-12-30_13-25-42.png","filesize":38489,"contentType":"image/png","url":"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/221494/1/2022-12-30_13-25-42.png"},"Revision:revision:973813_1":{"__typename":"Revision","id":"revision:973813_1","lastEditTime":"2022-12-30T13:15:30.000-08:00"},"ForumReplyMessage:message:973819":{"__typename":"ForumReplyMessage","id":"message:973819","conversation":{"__ref":"Conversation:conversation:973813"},"author":{"__ref":"User:user:247534"},"revisionNum":1,"uid":973819,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Articulate Updater Not Working?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:973819"},"parent":{"__ref":"ForumTopicMessage:message:973813"},"body":"

Hi Andrea,

\n

Thanks for updating us on your situation! It looks like the Articulate Updater is still supported. Here is an article that reiterates the steps Luciana mentioned above.

\n

We would love to troubleshoot this for you! Would you be willing to open a private support case with our engineers?

","body@stringLength":"621","rawBody":"

Hi Andrea,

\n

Thanks for updating us on your situation! It looks like the Articulate Updater is still supported. Here is an article that reiterates the steps Luciana mentioned above.

\n

We would love to troubleshoot this for you! Would you be willing to open a private support case with our engineers?

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It is hard to open a case for an application you do not even have listed as an option to select when creating a case. 

\n

A case has been submitted, though. As stated previously, I am running the most up-to-date version of the Updater (there have been no updates since 2019), so I do not understand why the application that used to work before suddenly does not.

\n

I do hope someone can assist. I spent the three days republishing every prioritized course SCORM individually to make sure they were updated in time for 1/1/2023, but there is still quite a bit left to go that the Updater would help with.

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It is hard to open a case for an application you do not even have listed as an option to select when creating a case. 

\n

A case has been submitted, though. As stated previously, I am running the most up-to-date version of the Updater (there have been no updates since 2019), so I do not understand why the application that used to work before suddenly does not.

\n

I do hope someone can assist. I spent the three days republishing every prioritized course SCORM individually to make sure they were updated in time for 1/1/2023, but there is still quite a bit left to go that the Updater would help with.

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