Storyline 360 Spinning cursor when attempting to resume course where left off
Jan 10, 2023
I searched the forum but couldn't find a resolution to this specific issue.
A user who accessed one of our courses on our LMS (Pinpoint Global) needed to exit the course before it was complete. The course is set to "Prompt to resume" on restart, however, upon returning to the course and selecting YES, the user got a spinning cursor and could not resume the course, as it froze there, with no way of continuing.
I've set the course to "Always Resume" and that seems to work, as a workaround. However, due to the nature of the learners, my organization prefers to give the user the option of continuing where they left off, or start from the beginning.
I confirmed this issue on my own system. I also tested an offline (Web) version of the course, and the "Resume where left off" option did work.
I also tried several different browsers (Chrome, Edge) and the problem still exists.
Has anyone else experienced this issue?
Thanks in advance!