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DianeBullock-32's avatar
DianeBullock-32
Community Member
11 months ago

replacement storlyine 2004 scorm in LMS just spinning on RESUME

I updated and replacea a storlyine 2004 scorm in our LMS. When opening, it is just spinning on RESUME. However it's ok on restart. It's a long course and lots of learners doing it. I need my resume back! (this is both chrome and edge). Thanks

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    11 months ago

    Hi Diane, 👋

    Thanks so much for reaching out! 

    I have a few questions to better understand your setup. 

    • You mentioned that you updated and replaced your Storyline file. When you were originally working on this project, did the course function as expected in your LMS? 
    • I see that you also mentioned using SCORM 2004. Could you share what edition you are currently using (2nd, 3rd, 4th)? Depending on the edition, you will see restrictions on your resume data. This article shares more: 

    Storyline: Exceeding SCORM Suspend Data Limits

    Also, it will be helpful to take a closer look at your file. Feel free to upload your .story file to this thread or privately in a support case. 

    Looking forward to hearing from you! 

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