Branching scenarios not working
Hi,
Recently (in the past 2 months) courses we produce have started showing this weird glitch when we try to build a branching scene in the course.
Often we create an interaction where the user will start on this sort of base slide with 3-4 buttons, click on one button and jump to another slide, return to the base, trigger a layer with a voice-over, and then after the VO is done and that slide hides automatically, they can click on the 2nd button, explore another slide, and come back to base.... Rinse and repeat until all buttons are visited, which will trigger a final VO-slide with an additional next button that allows the user to leave the branching scene to another topic or scene.
We produced many courses with these types of interaction and they all worked fine until recently. In some courses we produced in English at the start of the year that are now being localized, these interactions stopped working.
After the user leaves the base slide to visit the 1st button to come back and returns, the slide timeline doesn't move, play/pause button doesn't work and they can't click on any buttons.
We sent these courses to Articulate support and they got partially fixed.
Has anyone experienced anything similar with branching/VO layers? Any advice?
Thank you!